My name is Natalia Tchorny My name is Natalia Tchorny. I am writing about my recent experience with the Championship Tennis Tours costumer service. In August 2020 I ordered ticket to Wimbledon 2021 through this company. I paid the full price and got confirmation of my order and payment. At this point the service was excellent. This ticket is a present for my husband’s 60th birthday Unfortunately, he was recently diagnosed with gastric adenocarcinoma which has an extremely poor prognosis.We will therefore be unable to travel to the tournament.Since April 2021 I have been appealing to customer service and Mike Bernstein, president of this company and to Chris Bumford, VP of Operations. I have called customer service several times and sent messages as well with no reply. When I ordered this ticket I paid service fees and now I am unable to resolve this problem. I would appreciate your help in dealing with this unfortunate situation

Roma Open 2020 (COVID) Last year was a very challenging year for all of us, we made projects that we were unable to accomplish, we organized holidays that we were unable to do and we bought tickets for tennis matches that we were unable to attend. So we learned a lot, we had great lessons from where to trust at the time of purchase, and without a doubt we made the best choice Championship Tennis Tours did everything they could to ensure the loyalty of their customers, I confess that with the delay on the part of the organization Roma Open tournament took me to frustration, but Chris and team knew how to solve everything in the best possible way! Honestly Championship Tennis Tours guaranteed a customer, because it is in times of difficulties that we have to know who to count on! My thanks, and may 2021 be wonderful for all of us! Best Regards Giselle

I am experiencing such a bad experience… I am experiencing such a bad experience at AO 2023. I bought tickets for women’s and men’s semi finals and finals. I requested and paid for category 2 tickets but I got issued with category 3 tickets. I enquired about this when the tickets got issued but no resolution was made. I paid more than $1000 AUD per ticket and literally others have paid ~ $200 AUD for the seats. * update: I know that the price is determined by market. I actually do not mind paying more to get the seats I want. If our family knew we would be right at the back, we would not have flew all the way here. I have evidences that the seats I received are category 3 seats. I emailed Mike with all the evidences but he refuses to respond.

Avoid this company! I ordered a ticket for US open 2020. On ordering all communication was quick and responses efficient. However when the event was cancelled, I chose to have my ticket rolled over to 2021. As the COVID situation developed I changed my mind and requested a refund. I began asking for a refund in June 2021, all emails were ignored, and when I tried phoning several times, I could not get through. I finally got a response August 29th asking me to transfer my ticket to Chris Bumford, which I have done. I’ve not had any response yet, my ticket is for tomorrow……..

Avoid them!! I bought ticket for US Open mens finale 2021. Due to US lockdown i was unable to come to states and asked for refund or resell 2weeks prior event. Spoke on phone at least like 5 times plus emails and got same stupid "answers" that it is on process with guy named Mike. It took like 4months and nothing happend. And even more a got stupid answers like the market crashed and they sell tickets on gate for 30 dollars. Like really?! US Open mens finale with totally full stadium and they say this kind ot crap? I paid 450€ for ticket and got NOTHING. Jozef from Slovakia. Avoid them!