I am experiencing such a bad experience… I am experiencing such a bad experience at AO 2023. I bought tickets for women’s and men’s semi finals and finals. I requested and paid for category 2 tickets but I got issued with category 3 tickets. I enquired about this when the tickets got issued but no resolution was made. I paid more than $1000 AUD per ticket and literally others have paid ~ $200 AUD for the seats. * update: I know that the price is determined by market. I actually do not mind paying more to get the seats I want. If our family knew we would be right at the back, we would not have flew all the way here. I have evidences that the seats I received are category 3 seats. I emailed Mike with all the evidences but he refuses to respond.

Avoid this company! I ordered a ticket for US open 2020. On ordering all communication was quick and responses efficient. However when the event was cancelled, I chose to have my ticket rolled over to 2021. As the COVID situation developed I changed my mind and requested a refund. I began asking for a refund in June 2021, all emails were ignored, and when I tried phoning several times, I could not get through. I finally got a response August 29th asking me to transfer my ticket to Chris Bumford, which I have done. I’ve not had any response yet, my ticket is for tomorrow……..

Support was there when needed Ordered a package to the Rogers Cup 2020 event but due to it being rescheduled to 2021 I had to reach support for a refund. Mike and Chris were able to assist me and I'm very thankful for their help and support.