A great device The device is great for both tracking my dogs daily walks, and helps with finding him when he occasionally smells something and runs away :)

Customer service and Tracktive care Small brackets on the Tracktive tracker broke off. After communication via website, a replacement was sent at only shipping costs (tractive Care). Everything is easy to arrange via the website if only takes a few minutes.

Tractive Best Customer Service The sound on my tractive device stopped working. Amber and Claire quickly assisted me and after the instructions they suggested failed, they sent me a new device without any additional charge. Best customer service I've ever had.

Peace of Mind We purchased the Tractive a day after our young cat went awol for 9 hours. It arrived the next day and we’ve not looked back since. We now know that our cat is an explorer, but at least we know exactly where he is and have been able to pinpoint and retrieve him a few times. Peace of mind now he is wearing his Tractive. Would highly recommend.

We have had our Tractive basic model… We have had our Tractive basic model for about a month and a half now and it has been a great tool for training our Great Pyrenes the boundaries of our property. When she leaves the fence, we go and get her. It's a great tool check to see where she is on the farm. However, I am rather disappointed in the battery life. Tractive states that the battery life will last 2-5 days and ours is only lasting 18-20 hours in the safe zone. I am hopeful they will reply to my email and help resolve this issue. Otherwise this tractive has been an excellent tool.