Possibly received refurbished/used? Both Nvidia Shield and controller for the menu showed noticeable wear and minor scraches. Which led me to believe I either received a refurbished system or a used system returned by a previous customer. Also the Sega Saturn emulator did come installed but no games were included. Over all, I am pretty content with the rest of the games and emulators which is why I decided to give 3 stars instead of 2.

The perfect Nostalgic System This company has been very helpful with every question and or issue I’ve had. They’re always there to help even though it occasionally may take a day or so to respond they’re very kind and go in depth with their answers. The Fully loaded Nvidia Shield is top notch and I have no complaints whatsoever. If you’re looking for the perfect nostalgic emulator from a great company with 1000’s of iconic games I highly recommend Retro Drive 5 stars!

Great customer service Great customer service. Really was helpful to all of my needs and answered all of my questions with a great attitude. Keep up the great work guys!!!

Awesome!!!! Excellent product and even more excellent customer service. Its rare to find a business that quickly responds to emails and is so willing to help their customers, but Retro Drive does. I am extremely happy with my purchase and would not think twice about buying from them again. Thank you, you have a lifelong customer.

Great but Customer Service needs work The product itself is absolutely amazing. I really missed playing these old games that I used to play all the time when I was growing up. The ONLY reason this isn't getting 5 stars is they could use some work on their customer service. Been trying to figure out how to get the Dreamcast games to work and still haven't heard any feedback. Otherwise, great product.