Had my ARK server for a little while… Had my ARK server for a little while now, had nothing but fantastic support and no issues with the running of my server. Anything I have asked has been responded to quickly and effectively. Would definitely recommend others to use these guys. Would give more stars if it was possible xx

Lost my server Lost my server. They said it was a bad hard drive but the issue was I lost it in my config window I could still log in and play. Instead they loaded up a new server and said sorry for your lost. After I called them on thier BS they shut down the IP address so I could no longer access my game. Do people fall for this BS talk still? They offered me a free week. Then 2 weeks. Why would I want 2 weeks of shoddy service? After leaving this review they then told me its not fair of me to give a bad review for things out of thier control. Sorry but lying about bad hardware is in their control. So is redundancy. How all my info is just on one hard drive with no data back up is amazing. Exactly how many other people lost their games because of this 1 hard drive OR was this just an excuse? I have moved on to a better service. I suggest anyone reading do the same.

The Good & The Bad (Overall Good) UPDATE: You better hope that you don't ever have any difficulty on the weekend, as the technical support crew for the weekend is astronomically unhelpful. They don't actually read the tickets and provide no actual help other than stock answers that don't relate to your question at all. The Good: Great customer service, fantastic response times (Literally two minutes went by and I had a response to my help ticket), great price. Three excellent qualities that definitely make these people worth the money. The Bad: Constant stability issues, server crashes fairly regularly, and we often have difficulty connecting. Server Control Panel says everything is fine, but Steam/Ark can't find our server until we stop & restart, sometimes we have to restart several times before it begins working. I also recommend having a VERY short snapshot timer, ours is set for every 15 minutes since our server was so spotty for a while we would lose hours of play at a time. All in all I am content, their customer service and affordability really makes up for the server stability issues. (Having a short snapshot timer is a good workaround for that particular problem.) Server still crashes, but losing a few minutes of work rather than an entire evening is much easier to take.

AGS Support is the Best I have been with AGS for a couple of months now and couldn't be happier. Their support has made the difference with other companies in my experience. James Richards, a lead support tech, makes sure to clarify what I need if there is any ambiguity, minimizes down time as much as possible, and promptly responds after changes have been made. For those of us that just like to play games and not know the technical server part for a game, it's people like James that reassure that our server and game progress are in good hands.

James Richards is amazing! To whom it may concern, James Richards helped me immensely as he has always done every time I have needed support in regards to the services I have in regards to Ark: Survival Evolved. Today, again, as he usually does, James Richards went far and beyond to help me with a start error I was having with one of our game servers. James was kind, attentive, and made sure I knew step by step what I needed to do on my end so that he can further assist me and he did it with due respect and diligence. This shows his professionalism, as well as his attention to detail, especially when it comes to customer service. He is a great part of your team, and every time he handles my issues I know that they're being handled appropriately. Thank you!