Having done Hunt A Killer and Empty… Having done Hunt A Killer and Empty Faces I was excited when this new series came and I have not been disappointed. Totally enjoyed it and can't wait for the next series

Maybe your money is better spent elsewhere.... After the initial 5 month subscription ran out, I noticed a pending charge for another 5 month subscription. I tried to hunt down any sort of way to cancel with this company. I was unable to find any published method so I reached out to their chat line on Jan 6 and Jan 9. The Jan 6 was responded to on the 16th. The 9th was responded to on the 20th. In the meantime, I filed a dispute with my credit card company. The company responded to my credit card claiming I never contacted them to cancel my subscription. If you must get involved with this service, make sure to document the cancellation information and put a note on your calendar. Their business model appears to require them to make it difficult to cancel. They should spend more money increasing customer service which they could get by saving money from the people that are tasked with spending hours writing deceptive responses to credit card disputes.

Absolutely love the storyline it is… Absolutely love the storyline it is intriguing and it really makes you think i think the password cipher was a little hard but other than that no problems

Quite disappointing Unfortunately waited to open the first box until we already had 3 of them on the table and now have 4. The remaining 3 may never be opened. I don't get the high reviews. You get a letter, a few (cool and high quality!) trinkets, and some card that you supposedly can use to access a website. I don't get how they can even call this a game. There was no game or mystery or story to the box. Just a letter about someone who went missing with no real clues or instructions on what you are even supposed to do. I'm glad others liked it but I will never buy one of these kind of boxes again. Was really looking forward to something interesting to do with my wife.

Fun game, terrible customer service This review would be lower, but I actually enjoy the game a lot, just not the company or its policies. Escape the Invasion is more interested in your money than you as a customer, as I can clearly see from my interaction with customer service. Supposedly they send emails about upcoming renewals, which is clearly not the case because I was charged on my card without any preemption or warning. When I contacted customer service about this to see if they could make an exception to their rules (seeing as I never got the renewal email that I should have), I was talked to like a child. I was told - numerous times - by the rep Caitlin that I had apparently misunderstood or missed the information on the website about their policies. Regardless of the fact that I had or had not read the policies - which I had - that is no way to handle an escalation with a customer. It just seems like they are trying to place the blame everywhere else instead of admitting any fault. As someone in the public relations field, the way this company handles its customer service and customer retention is extremely poor. They didn’t even try to retain me as a customer when I asked to cancel, just went and did so. I would not be surprised if this company comes crashing down because it can’t properly handle customer service issues. I really wish this had not been the case because, like I said, the game is a lot of fun and very different from anything out there. However, it is not worth the hassle and lack of proper customer service.