Horrible service Horrible service. Takes days to get a response, and offer no help with issues.

There is no better than Rightstuf Rightstuf is my go-to store for anime and manga and has been for years. Their staff genuinely cares about fans and shares their passion. Sometimes items may be cheaper elsewhere, but I feel much better about ordering from a company that I know actually cares over a soulless mega-corporation.

Great Deals and Service I always have a great experience shopping with right stuf. When I initially started collecting Light Novels I was using Amazon but when I discovered RS it was a game changer. Their deals are always great and I get my orders in a timely manner. Nothing is ever damaged or late (if anything it come a little early). Thier website is easy to navigate as well and well put together.

Would Not Recommend — Lost $200 I purchased a box set of the complete Demon Slayer manga (with shipping protection), got a notice that it had shipped and waited for my order. Due to shipping delays worldwide, I chalked up the wait as understandable but months later never received my order or any updates beyond it being shipped. When I reached out to RightStuf, they told me too much time had passed and to try talking to my local post office. I tried filing a claim with the shipper indicated on their website under the order confirmation (FedEx) and they denied ever being used. When I tried contacting the shipping insurance company I had paid extra for, they were likewise unable to help me. No refund or credit was issued. TL;DR - They lost $200 worth of product and told me good luck trying to find it on my own

Do not trust Right Stuff Lack of communication with pre-orders. Do not pre-order anything from RightStuf. They were recently bought out by CrunchyRoll(red flag) so certain material and products are unavailable and the orders were shifted to one or two companies(either eroanime or buyanime). These companies have no real web presence and RightStuf has the orders listed as canceled and did not contact myself about the items till i contacted them since there was no updates about my pre-orders.