Can't get a refund We ordered a 3DS with 2 games for over $300. Long story short, the games wouldn't load, so we asked for and were told we could have a refund. We return shipped it, got confirmation of delivery on January 6th, but have yet to get a refund. They told us it would be 7-10 business days. Now they must have added our number and email to an ignore list, because we mysteriously can't get them to answer phone or email. They are appearing to be a scam after all. I'd gladly retract that statement if we could get a refund.

I recently purchased a game from this… I recently purchased a game from this website, and I must say, I'm thoroughly impressed! The entire experience, from browsing their extensive collection to the checkout process, was seamless. The game I received was in pristine condition, and it's brought me countless hours of joy. What sets this site apart is not just the quality of their products but also their attention to detail and customer service. They've gained a loyal customer in me with their stellar offerings and exceptional service. I highly recommend this website to anyone looking for a fantastic gaming experience and top-notch service.

Scam!!!! Received a broken N64 console Update 02.28.24: received the response from the vendor and it is a embarassing excuse for bad products and customer service. There is ZERO chance that this console was ever tested by Retrovgames. Both power cable and AV cable were broken irreparably and the console itself cannot even latch onto the game cartridges. Anyone with a brain cell, knows that the N64 was discontinued and that was the very reason I purchased this console for my Veteran husbands 40th birthday. A bit of nostalgia of our childhood. And now it has been tainted by this experience. RetroVGames and the blatant excuses your actions and representation of being a scam business (especially on a reputable platform like TrustPilot) will not work with me. Your response is not acceptable. Period Received a broken N64 console. Completely broken from all levels. Bought it for my husbands birthday and he didn't plug it in for a few months as he was travelling and then when I complained it was outside of the 121 day return window and therefore they did nothing. Do not buy from this business.

EBAY AND AMAZON DROPSHIPPERS They buy all their merchandise from other sellers and have those sellers ship it directly to you. They never see the games, they never test the games. They really have no idea what the condition or working order of any of their merchandise is. They say they ship from several warehouses, but this a complete lie. Why would you trust a company that so blatantly lies about their business practices? Just go to Ebay and buy the stuff yourself. At least you can view what that seller is like first hand. The response they will leave to this review will be a lie like all the other responses.

If I could give negative stars I would If I could give negative stars I would. I ordered over 200$ worth stuff on the website on December 11. I got an email saying it shipped, I contacted them via live chat today because the link doesn’t give me a tracking. I got in the mail 2 controllers but I did not receive the console, the memory card or the game that I also bought. My email says that is what was delivered, after speaking with a live chat person, I was told he was “waiting on the other tracking code”. Now when I go on the website to verify if I received it, there is no live chat. This is ridiculous!