Scam!!!! Received a broken N64 console Update 02.28.24: received the response from the vendor and it is a embarassing excuse for bad products and customer service. There is ZERO chance that this console was ever tested by Retrovgames. Both power cable and AV cable were broken irreparably and the console itself cannot even latch onto the game cartridges. Anyone with a brain cell, knows that the N64 was discontinued and that was the very reason I purchased this console for my Veteran husbands 40th birthday. A bit of nostalgia of our childhood. And now it has been tainted by this experience. RetroVGames and the blatant excuses your actions and representation of being a scam business (especially on a reputable platform like TrustPilot) will not work with me. Your response is not acceptable. Period Received a broken N64 console. Completely broken from all levels. Bought it for my husbands birthday and he didn't plug it in for a few months as he was travelling and then when I complained it was outside of the 121 day return window and therefore they did nothing. Do not buy from this business.

Avoid this company! Avoid this company! They will happily take your money then give you nothing in return except a runaround when you call to find out why you never received your item. I placed an order on 3/4 for 1 PS3 controller. On 3/7 the status updated to "partially shipped" (whatever that means). On 3/16 I called to find out why I never received the item and was asked to call back on Monday. Monday I called, they took my info and said they would get back to me (never happened). Tuesday I called again, they took my info (again) with another promise to look into the issue and get back to me. Read the reviews (I wish I had), this is not a unique experience with them. The next calls I make will be to my credit card company, the BBB, and the State Attorney General.

Nice GameCube looks new I was skeptical of buying from this company because of the bad reviews. However, I thought I would give them a chance. I ordered a GameCube with controller & Memory Card. I also ordered a Nintendo 64 Rumble Pack. I’ve not received the rumble pack yet. The GameCube package was packed well and very secure. When opened the GameCube looked brand new. I received the orange model which is supposed to be region locked to Japan. It plays US games with no issue so maybe they converted it, I don’t know. As far as shipping, I saw no signs of drop shipping. The return label had the shipper as Retro vGames, and there were a couple of advertisements from them in the box. I’m giving 4 stars because the aftermarket controller does not work at all. I contacted them & they’re supposed to send a replacement. Hopefully, it will be fast. At least I had a spare GameCube controller of my own. I purchased an additional 1 year warranty so I’m covered if issues arise.

If I could give negative stars I would If I could give negative stars I would. I ordered over 200$ worth stuff on the website on December 11. I got an email saying it shipped, I contacted them via live chat today because the link doesn’t give me a tracking. I got in the mail 2 controllers but I did not receive the console, the memory card or the game that I also bought. My email says that is what was delivered, after speaking with a live chat person, I was told he was “waiting on the other tracking code”. Now when I go on the website to verify if I received it, there is no live chat. This is ridiculous!

Poor communication and follow up I ordered a PS3 and as far as I can tell the console is fine. However, the controller that was sent with it has a broken shoulder button. I initially contacted customer service by email and was told to "document" the problem with photos and/or a video. As requested, I created a YouTube video and sent the link to customer service. I received an initial response saying that they were looking into the issue, but have not heard from anyone since. I have now reached out several more times by email and have been met with complete silence. At this point, it doesn't look like my problem will be taken care of. I also found out this company drop ships so they don't have their own inventory. You are purchasing an item from an unknown seller and that information is not available to you, the buyer. Would highly recommend against using this company and instead find a local retro game store or a more reputable online dealer.