Horrible Customer Service I purchased a gift membership for my friend Steve. His account was canceled and he opened a new one. I have been messaging them for over 3 months and they have not been able to transfer the membership despite providing all the purchase and account details. I have never dealt with such incompetency before in my life. The chess platform is great, but if you have a problem don't bother messaging them, waste of time.

Very Good Experience Here I have been a member of chess.com for 8 years, and in that time have also tried other online chess websites but did not find them to be as comprehensive or well-managed as this one. I am telling you honestly that chess.com has been, and remains, the best out of all the sites I've tired. Nothing is perfect, but in my observation this company has done a great deal to reduce the amount of cheating, trolling, and game abandonment over the past decade. Stability-wise they got their act together a lot better recently, and now server overloads are very rare. A good thing! No, I do not "work for the website"...I am just someone who enjoys playing chess online. For the money, I think a membership is pretty good deal for what I've gotten. I have learned so, so much playing at chess.com. In short, I think the negative reviews here are overblown, and I would definitely recommend this website without hesitation.

I am a 1600 I am a 1600 - 1800 rated player IRL i open an account on chess.com, havent played for a while tho, and started playing from 500 rating. I said ok, fine, ill quickly build up my rating, and ive played 9 games with cheaters/bots and prob 1 with a real player that is trully 500 to 800. When reach 800 i began to encounter people with cheating engine probably who played like 1800 2200 rated player but they are at 800 and the account is 10 days old. Im not great, im rusty as h e ... but when i faced trully 800 rated players i could easyly win. Even trough blunders. You invest so much into bringing people on your platform, but if you dont clean this up, people like me, will leave. And you will be left only with bots and cheaters. What i mean is stockfish is gonna play itself. And you will make 0 money at the end. Im never coming back here. You know the sayin fool me once, shame on me..

Continuous issues with games timing… Continuous issues with games timing out, my opponents timer freezing and my timer counting down even after I've completed a move. Losing 100s of ELO just because. Raised multiple technical error reports, shared screengrab videos and full info on my system. The issue has been ongoing for 6 months. Support team is polite but useless. They keep saying they're working on it, it's only gotten worse. Terminated my membership. Not worth a single cent of you money or a minute of your time.

Cheaters are welcome on chess.com Cheaters are welcome on chess.com. Carlos Alberto from Brazil with 98% win. chess.com received many reports regarding cheaters but they will do nothing about it. Why anyone will pay to play cheaters when they can do it for free?