Abuse by the room moderators on this … Abuse by the room moderators on this site. Will look at your friends list and continue it onto other sites such as Steam. If you report it the admins they support the moderators and take no action. Horrible customer support, even for people that purchase premium accounts.

Very bad Very bad. Having an account on this site, I installed the game through Steam (Animation Throwdown: The Quest for Cards). I'm trying to log into my account - "Invalid username or password". Ok. I just go to the site, when I try to login - "You have attempted to login too many times in a short period. Please try again later". The FAQ suggests waiting 24 hours (!!!) for a similar problem and trying again. In 24 hours I will be kicked out of the guild. In general, I had to change the password. I recommend using this site with caution. P.S.: the chat is full of spammers offering to "check out the naked photos".

Banned my account and will not give a… Banned my account and will not give a proper explaination why. This is the email exchange: Me: I haven't used kongregate in a few years, and went to login now and appear to be banned for purchasing issues. This is news to me, as I am completely unaware of what caused this. My username is Sisco84. Any help on this would be appreciated. Thanks! Them: Greetings! Having reviewed the account history, this account was banned for purchasing issues in 2016. I will not be able to reinstate access to this account. Details behind this are available in the Kongregate User Agreement, which are linked below. Kongregate User Agreement Thanks! Drew Community & Support Me: Okay. That doesn't give me any information... If there was a purchase issue, why cannot I not rectify said issue? I'm unaware of any purchasing issues, and was never notified. I am getting a PC on Friday and wanted to play games as I haven't had a pc since 2016. How would someone get banned for "purchasing issues" in the first place? Suspend the account and notify the user? Is this legitimate or a joke that took me 3 years to find? I dont mean to be rude, but I'm seriously at a loss for words. Them: Here's a bit of history for you: This account was noted as having been tied to a credit card or PayPal purchase that may have been at risk. We reached out 3 times via email over the course of several weeks, banning the account temporarily twice in the process to attempt to force contact. To protect your financial security, we banned the account and refunded any recent purchases at that time. I hope that helps clarify the situation! Thanks! Drew Community & Support Me: I have never been told why... What exactly happened? I highly doubt that Kongregate cannot unban accounts they own... And I've literally never been told what happened... I've spent money on your website and never been told why I was banned outside of "billing issue"... What does that even mean? I never received a response after this. On top of this, I never received any correspondence about having card issues. I wouldn't have thought to check them anyway, as there was literally no problems with my card. I made my purchases and moved on. The only reason they could have card issues is if they were trying to charge me after said purchases, which wouldnt make any sense. I have since went through my emails from them, and have nothing saying that at all. I do however have emails from them after my account was banned advertising video games. This doesnt make sense to me, and unfortunately, with such terrible customer service, I have no intention of spending money on their site again. Stay away, a "billing issue" resulted in all my progress being removed, and I did nothing wrong.

The customer service is beyond bad Probably one of the worst customer service so far. They never answer any questions and never try to solve any problems.

I played on this site for a couple of … I played on this site for a couple of years. They had one game that was extremely well liked, then messed it up. Despite that, I kept playing their new versions (many didn't), spending some of my real money to purchase upgrades, etc... They decided to cancel the game altogether, so my "investment" in that game was a waste. The irony is that if they had just left that game alone, the following would have remained strong. Giving it 1 star for taking my money and then cancelling the game...