Dreadful - Dispute the Transaction As noted below, their customer service is appalling. The worst I’ve ever dealt with. Not only did they not provide the service purchased, the chat service was inaccessible on all my devices; I attempted umpteen times. They refused to respond via any other channel and just resent the same useless instructions. I raised a chargeback with my bank and disputed the transaction and would advise others to do the same vs. wrestling with their broken servicing tools.

Despite all the bad reviews Despite all the bad reviews, I’ve had a really neutral or generally positive experience with Nintendo, their website and customer service. joycons: I had to get like 8 repaired, which is crazy, but they really sat on the phone with me and walked through every single one to make sure they were broken and I shipped them for free, and received them again free of charge with no issues. I didn’t go through their website and instead called, and maybe that was the point of difference for me? If I’ve ever had issues I’ve called them and their customer service people are nice and helpful (shout out to Chris from Vancouver). Their online store: always ships super fast, this particular experience is reminiscing on spending some platinum points for a free item and getting it not even a week later in perfect condition. They often have merch you can’t get from other places. Though it would be nice if they would announce when preorders were dropping for collectors editions 😩

Buyer Beware Engages in predatorial practices....Keeps charging my account even though my daughter hasn't had an active account with this company for more than 3 years. I would suggest buying a gift card to pay for anything online with Nintendo, this way you won't have to waste an insurmountable time dealing with customer representatives who don't know how to address the questionable practices of their company. In my case, on 4/14/2024 around 10 a.m. in the morning "Nathan" the supervisor -- who told me, a national news reporter he was going "educate me" -- hung up on me....Real professional Nathan. I will be looking into the unethical practices of this company and how far reaching it is. Caveat emptor.

Disgusted by the Customer Service. Disgusted by the Customer Service. They just copy and paste everything into a common conversation without properly helping their customers. My son was trying to download a game that was almost £40 as they stopped sending games with SD cards and instead on just a code . My son’s game downloaded but was not able to find it anywhere and now the code can not be used again. What annoys me, the most is that the case was not dealt with and Nintendo said that they are closing the case as they had already replied… bering in mind the situation was not sorted.

These people are the worst in support,I… These people are the worst in support,I tried to delink my switch account and everything was going good until mentioned I'm not getting another switch.Then came the crap saying that we can't help you.