Terrible customer support Terrible customer support. I have been banned for macroing or something while playing the game appealed it as done nothing of the sort. Also Said it was on old runescape when im playing rs3, my membership runs out in 2 days and surprise I got a 2 day ban... not able to contact any human about this either so will spend my time giving bad reviews

Terrible company with 0 customer… Terrible company with 0 customer support. Cant even change my own account's email cause of their stupid security. They will deny you even with all the correct information. See ya account that I worked hard on and still can login into but cant change email when jagex accounts comes. Reddit is no better and the mods on there cite stupid rules before even posting your review. If this is how things are run now, our future isnt looking good.

Dramatic support department Great game until u need support... One tip if you want to invest in this company, let them get their support department right first! my account is locked for security. To remove the lock from this I have to go into my old mail. However, I have no way to do this. Contacted the support department which is NOT there. They are not real people and do not look at your question at all. You can't give 0 stars otherwise Jagex would have definitely earned this one.

Been playing for 11 years, without issues Love it or hate it, the game has been running for 15 years this year! So far my run-ins with support have been quick and usually handled within 24 hours. Also the fact that paying for Merchandise with RuneScape Bonds (ingame gold) is a thing is absolutely awesome and support for this is also really quick if contacted during British work hours.

The game is fun and all except they pay… The game is fun and all except they pay more attention to people buying gold than the actual bot farms themselves. Also, their customer support is by far the worst thing I have ever seen. A simple google search on how to submit a ticket is nearly impossible I had to go to their twitter account from a tweet in 2017 to get access to submit a ticket. When they answered me they must use some bot to type because they literally copied and pasted from there website which is not what I was looking for @ Mod Adrijana