Waited 6 months for 2 games Waited 6 months for 2 games. Received email they had shipped, 2 months later still no games and support says package lost. Inform me I can get a replacement or refund. I said send a replacement, that was 3 weeks ago and still no response after requesting updates.

Sadly its not possible to give 0 stars Sadly its not possible to give 0 stars. 1.5 years waiting for an item that apparently is now undeliverable, and I am currently still fighting for a refund. Due to the wait no company/bank can help me fight the payment charge so I'm out nearly £200. Do NOT make the same expensive mistake as me.

Ordered item Oct 2022, still haven't received it Ordered item Oct 2022. Still have not received it in 2024. Borderline scam company. When they advertise as the "estimated" delivery, make sure to tack on YEARS to their estimate to get a realistic idea of when they can deliver to you. Estimates being off by YEARS is not an estimate. They are not a construction company they are a retail game company. If you are not ready to offer a reasonable estimate, don't offer one at all. And BTW, they charge you IMMEDIATELY when you place an order, not when they deliver the product. They take your money right away, and then you have to wait years to get it. And good luck getting a refund because they only offer refunds on a CASE BY CASE basis. And on top of all this, their customer service is extremely rude and arrogant! They treat you like you're the idiot for even asking for their help. They are so arrogant and they treat their customers like crap. Horrible company, shame on them for happily taking peoples money and blatantly lying about their estimate dates. They also do not give you timely updates. I didn't get an update on my order until a whole year has passed. I learned about them through MetalJesusRocks and I'm just so disappointed. I hope he would see this and help take actions to make this better. This is not how you treat customers.

Pre-ordered the dead space remake and… Pre-ordered the dead space remake and they didn't ship it out fast enough to get on day one, very disappointed, hopefully the collector's edition will be better if I ever get that. Shipping estimate says over 2 weeks away. I paid $300 to recover a game over 2 weeks late when I could walk into a store Right now and buy it. They also falsely advertised the game as coming with the digital deluxe edition and are now saying it’s only dlc. Highly misleading. First and last order with this company. Will Be cancelling my other preorders.

Waiting 8 months for "in stock" articles I like physical copies of games but Limited Run always manages to disappoint me. Command & Conquer came without a physical game despite the illustration, the final disk was labeled "Assets Disk". I've been waiting almost two years for an order, and I've waited 8 months for another order with all available items. Which merchant needs 8 months to ship an order from its own warehouse? Edit: The list goes on, my most recent order was missing an item. Nevertheless, I decided to change my rating from 1 to 3 stars because customer support responded quickly and well twice. A subsequent delivery was arranged immediately and it arrived 3 weeks later. I had to pay customs fees, which is wrong, but I got them refunded immediately after contacting support.