Limited Run blamed me for their mistake! I logged onto their website trying to check on the status of my order. The page didn't load properly. Then I got an email stating that my pre-order was canceled. Thinking that this is an easy fix, I contacted customer service by email. The rep Conor replied, stating that they cannot fix the problem becauseI initiated the cancelation. I explained the chain of event to him, and his answer was the same. I asked to speak to a manager but was ignored. This is awful customer service! I bought from them for years, and I still have other pre-orders, but I think I will cancel them. Often, I find physical copies of the games in Asian markets. Will go to those sites instead. I can't believe Limited Run won't make things right when it was clearly their fault.

Pre-ordered the dead space remake and… Pre-ordered the dead space remake and they didn't ship it out fast enough to get on day one, very disappointed, hopefully the collector's edition will be better if I ever get that. Shipping estimate says over 2 weeks away. I paid $300 to recover a game over 2 weeks late when I could walk into a store Right now and buy it. They also falsely advertised the game as coming with the digital deluxe edition and are now saying it’s only dlc. Highly misleading. First and last order with this company. Will Be cancelling my other preorders.

Discrimination and wrongful termination LRG fired a female employee for having an opinion online and following naughty people on Twitter. They did this because a pedophile and serial doxxer and harasser tweeted at them to complain. Now they've stopped responding to support requests and turned off replies/comments on all their social media accounts. I've tried reaching them to ask about my own orders due to this fiasco, and they haven't replied in 10 days.

Horrible company Horrible company. Takes over a year to get your order. Sometimes longer. Staff are woke too.

Don't back a company which believes we can not have our own opinions. I figure they would work well in Communist China! Well I just found out about the company from an article how they fired an employee because they were not a mindless drone who believed 100% of what they believe. I'm a huge gamer and love my old Atari, Playstation, Super NES, Sega, and others. But I would never purchase a game from a company which cares nothing about Freedom of Speech or allows their employees their own opinions. I guess I'll purchase elsewhere.