This was my third purchase from Saatchi… This was my third purchase from Saatchi art, the first two purchases went extremely well. The last purchase was in a pending status, and after a couple weeks since I purchased on Saatchi Art the painting was still showing on the Artist’s website at a discount. I addressed all of these items and their response ignored all of my notes with respect to price differences and why it still showed up with the ability to purchase on the artists website. I’m happy with my painting, and I did receive it good condition (also the “crate” was cardboard with a 2x4 frame (not really a “crate”) but didn’t appreciate that these highlighted issues (still on artist’s website and price disparity) were not addressed at all in the response.

Best customer service experience I've… Best customer service experience I've had in a long time!! India did a super job making the transaction happen.

Love the art but took longer than expected to arrive Very happy with Saatchi and my purchases, however, two of the three artworks I purchased were very slow to arrive. One was held up in Customs in Spain and the other artist did not see the Saatchi emails. Both of these required multiple emails to Saatchi, DHL, the artist and were frustrating. They all worked out, but Saatchi should probably work out the process kinks with artists to ensure they ship artworks in a timely manner and with all the paperwork accurately completed (if going to a different country). Saatchi was responsive.

Great Experience The painting we bought was exactly what we expected. Maybe even better! We communicated with the artist several times and they were always timely and informative.

The art work was more beautiful in… The art work was more beautiful in person and was packaged perfect, the shipping was on time without any worries that is what DHL EXPRESS is all about besides it was great too get the shipping to top it off FREE, shipment arrived from Italy to the USA in four days WOW without any damage, thank-you.