A bit disappointed...UPDATE: Satisfied customer! From what I saw of the preview it showed that the picture would be made from the border of the crystal and what I received it started off in the middle so it appears cut off and awkward than what I was shown. UPDATE: Changed my update from 3 stars to 4. Reached out to customer service and spoke with Bruna. Was told my order would be redone and shipped on time and received by Friday (guaranteed 2day shipping) for my mother's birthday who is a brand new grandmother. Unfortunately UPS did not deliver in time but I was reimbursed a partial refund and coupon code for any future orders I place. I appreciate it!

A work of art!👍😁 The whole process of uploading the photo and ordering was simple. The time from ordering to delivery was super fast! The heart shaped 3D engraving of our beloved dog who is no longer with us was absolutely beautiful! I got it for my wife for Valentine’s Day. It brought a tear to her eye when she opened it as it brought back the memory of her best friend. Your artists do exquisite work and the piece is flawless. Even the packaging was awesome. We will definitely be ordering more. Thank you.

Great company and expert staff Great company and expert staff! I did have an issue with my order and the delivery service kept screwing up. But this company is top notch because they went out their way, above & beyond, to ensure that we got the part we needed. I will definitely return to them because you don’t find customer service that excellent anymore. I am extremely satisfied with everything.

Great product Great product, perfect gift for people who "have everything" Shipping was a bit pricy when adding the insurance. I understand this cost, but priority shipping should come with confidence

Got this for someone else as a gift Got this for someone else as a gift , you guys told me couldn’t guarantee the quality because of how many faces in the picture with the small size I choose, but I trusted you and you delivered , came out great and you also removed the water marks from the picture, thank you and I’ll be back . ( amazing quality , very clear )