Ordered bracelets for the girls in the… Ordered bracelets for the girls in the family for Christmas. Something they could keep for a long time with the sentimental note. I mistakenly order one that said love mom instead of love dad. When I asked to just have the sentimental note sent stating love dad and I’d pay for it, Ashley Wilson ( customer service agent) emailed me very rudely. Saying how were we supposed to know you ordered the wrong thing. I never said you should know that. I’m asking if I can purchase a new note for in the box. VERY POOR CUSTOMER SERVICE and don’t recommend them for any purchases! I know all my friends and family will know to NEVER order from them! Sincerely a very disappointed customer!

Order not fulfilled but card charged - Update Ordered $90 gift for my daughter for Christmas 28 Nov 2023, Over two weeks and no tracking available, but card charged. Four emails to customer service over 3 days have gone un-answered. No phone number to call. I would give them a zero if able. Wonder if they are a fraudulent company. Will have to seek refund from my CC company and try to find another Christmas gift for my daughter. GSS 24 Dec 2023 - After I first posted this review I finally (after I had sent multiple emails from multiple accounts with no response) received an answer to my request. They said they had no record of my inquiry's. I did receive the product just in the nick of time and the product itself was above expectations. So in summary, Good product, poor customer service initially that FINALLY resulted in a good outcome.

Different address for delivery I was directed by Ashley Wilcon/Customer Service Agent to provide a different address for my order. I did not receive the order although it shows that it was delivered to my address. Please send my order to: Kamren Milne 256 Ferree Rd Ellenboro, NC 28040 The original order was under Kathleen Johnston. Order #: 16707

T-shirts are good quality and arrive in… T-shirts are good quality and arrive in a timely manner.

My original order was lost in transit… My original order was lost in transit and this company sent a replacement right away. They also followed up to make sure that I received the package. The dog tags are nicer than pictured. Will order from this company again.