100% not recommend I ordered 2 weeks ahead of their December 6th deadline where they guaranteed delivery for Christmas. Butler and Hill sent me an email saying my package had shipped December 10th; however, it then sat in pre-shipment for 10 days. The company only provided the package to USPS today (December 20th), after the deadline for priority mail to arrive by Christmas. Would never order from this company again if they can't hold up their end of the bargain. Shipping may be delayed right now, but the fault was all on their end in not getting the product to the shipper on time. Update: let the record show I did attempt to contact the company twice using an email (undeliverable) and the inquiry page they linked in their response. Both unanswered

Slower than expected. Product quality was as expected My order took longer than expected to arrive causing panic as we inched toward Christmas. I am not sure if the issue was with the Post Office or the shipper. My puzzle was in a nice box and everything was as expected with the puzzle. My mother loves it! She has not noticed yet that the center of the puzzle is house shaped and is her address where she grew up. I will order from this seller again as I love a personalized gift.

Awesome Customer Service They say a man’s character doesn’t get revealed until he faces adversity. The same can be said for a company. There was a problem with my order and it was very time sensitive. I contacted the company and told them the problem with the order and without hesitation or questioning who’s fault it might be they told me they will take care of it and will reprocess my order. The new order arrived in plenty of time and I am extremely satisfied with the service. By the way this was a small dollar amount order but they treated me like it was a huge, huge order. 100% satisfied!

I ordered two personalized puzzles I ordered two personalized puzzles. Both arrived as scheduled. I am still at work after two days fitting the pieces of my neighborhood map together. With the pandemic still raging in my region, the map puzzle is my best option to explore the neighborhood.

Making Headlines! Making Headlines! Gifted the item to a family member whose daughter was born prematurely on the date featured on the puzzle. She made HEADLINES in their heart on that day. The WAPO version of the day's headlines was fun for them to receive and review - can't wait to see the puzzle completed. Packaging and product delivery were spot on!