Delivered to wrong address. Flowers were beautiful, delivered on time but were delivered to the second floor of an apartment building instead of the first floor. This was a gift and if I had not called to see if it had been delivered I doubt they would had noticed it. Other wise 5 stars.

item never arrived My item never made it where it was supposed to go. I paid $25 shipping to ensure its delivery and still hasn’t arrived. My daughter already left so it’s pointless now. We were trying to wish her luck at a cheer competition and it never happened. So bummed. They did refund my money however so they made it right.

Ordered flowers same day delivery for… Ordered flowers same day delivery for daughters birthday. By 10pm, still no delivery. Customer service said they would refund my money and still deliver flowers next day for the inconvenience. Next day still no flowers. Customer service supervisor said there were bugs in the flowers and he couldn't help me any further. I'm also a Passport member and can't believe they treat their customers this way

Terrible… ordered flowers on 4/22 for… Terrible… ordered flowers on 4/22 for delivery on 4/24. Received an email on 4/24 telling me flowers are being prepared… never arrived. Set up with customer service to redeliver 4/25… no delivery. Called and asked for a refund.. ridiculous … I wasted a lot of time chasing these flowers down and still never got them . Damn shame.

Nothing yet but on last delivery… Nothing yet but on last delivery flowers were horrible an d prior deliverys came on wrong date. Only reason I am ordering again is that I have $20 credit from last 2 fiascos and have already paid for passport delivery.