Clearly this is there pattern Clearly this is there pattern. My story is almost identical to the others listed. Ordered my item November 25th. My order also has been sitting in LA since December 5th according to JS shipping. Which has no number to contact. I've emailed them daily. I keep getting form letter responses. Now that I've seen there are so many others with the EXACT same scenario I'll be calling my credit card and disputing the charge. What a scam

Absolutely dreadful Absolutely dreadful. I got a Christmas personalised lantern. The item arrived with the switch broken only for them to send me a video showing me how to fix it myself. I do not expect to receive something and then be told and I quote “in fact you are wrong it isn’t broken”. A switch should be securely fixed and not fall off. The personalised picture is so small that you can’t even read the names. I am now getting no reply from the company due to them obviously realising they are wrong but not wanting to refund. I also waiting a month for it! DO NOT BUY FROM THIE COMPANY! Absolutely dreadful

Item arrived 2 months after placing… Item arrived 2 months after placing order. Missing battery which website claimed would be included, item finished very poorly and smaller in size that expected. I am not happy and cannot speak to anybody at the company.

Item received was not assembled with no… Item received was not assembled with no instructions, extremely poor quality and altered from the approved proof. Denied refund and replacement.

I am so disappointed I am so disappointed, as the personalized mat that I ordered for my sister on 11/23/24 still hasn’t arrived.Tracking indicates that the mat has been at LAX since 12/5. As I can’t locate a US number and I’m not calling China, I’ve emailed JonxiFon 4 days in a row and I haven’t received a call or return text. I’ll dispute the charges and try to find my sister another Christmas gift in the few days that are left.