OMG!! OMG!!! WORST CUSTOMER SERVICE EVER, I ORDERED A BANNER FOR MY DAUGHTER’S GRADUATION, ITS SAYS IT WAS DELIVERED, I DID NOT RECEIVE ANYTHING. I EMAILED FEW TIMES, NO ONE IS RESPONDING TO MY EMAIL.WHY THEY DONT HAVE A NUMBER?? I PRESUMED THEY HAVE TOO MANY COMPLAINTS… FIRST TIME AND LAST TIME BUYING SOMETHING FROM JONXIFON. I REQUESTED A REFUND… NOTHING !!! NO EMAIL FROM THEM DO NOT BUY ANYTHING FROM THEM! THANK GOD, I WAS ABLE TO ORDER ANOTHER BANNER FROM A DIFFERENT COMPANY!

Item arrived 2 months after placing… Item arrived 2 months after placing order. Missing battery which website claimed would be included, item finished very poorly and smaller in size that expected. I am not happy and cannot speak to anybody at the company.

Snow Globe Family Christmas Ornaments I love the Snow Globe Family Christmas ornaments I got for my 2022 family ornaments. They are perfectly adorable. Customer service is very prompt and helpful to answer any questions.

Very poor products and customer service I ordered two items one disc and one lantern The lantern does not work and I sent video proof of this to Grace Chen They asked for proof it was from them which I found very insulting but sent proof of delivery I asked for full refund but now being ignored I do not understand how they can operate in this way and as per other reviews this is common practice They must be held to account with trading standards and other consumer champions in UK Do not use this company

Absolutely dreadful Absolutely dreadful. I got a Christmas personalised lantern. The item arrived with the switch broken only for them to send me a video showing me how to fix it myself. I do not expect to receive something and then be told and I quote “in fact you are wrong it isn’t broken”. A switch should be securely fixed and not fall off. The personalised picture is so small that you can’t even read the names. I am now getting no reply from the company due to them obviously realising they are wrong but not wanting to refund. I also waiting a month for it! DO NOT BUY FROM THIE COMPANY! Absolutely dreadful