Lois
GBTerrible, ignored me Ordered as a birthday present for the 26th of December. Only got a confirmation, it had been a few weeks so I emailed, no replies, had to message them though Instagram which is unprofessional. Said I’d receive it within 48hours, been another week and still haven’t received. Messaged them and they left me on seen.... terrible customer service. Probably a scam
camille Alafilippe
GBDo not order I did not receive my order so I emailed, first few times I did not get any answers, then they told me if it did not arrive within two days they would give me a refund. After three days I emailed them, they sent me the digital copy and then I emailed them about the refund and never got an answer back.
Annabelle
AUNever received my product Never received my product. Ordered on the 10th of December as a Christmas present for my boyfriend. Never received a digital image to confirm that that was what I wanted. Never received the physical portrait that I ordered. I have emailed twice to two different emails that I’ve received no response to. Terrible service, so much for their “excellent 24/7 customer service.” Have just set up a dispute with PayPal…
Eleanor
GBSCAM DO NOT ORDER!!! SCAM DO NOT ORDER!!! I ordered on 12th Jan, was supposed to receive the digital portrait in 4-8 days, it’s been 8 weeks and I have not received the order or a refund. Have sent numerous emails, they only responded to one about 6 weeks ago, they kept changing their contact email address. Website now doesn’t exist!!! From what comes up on google, it looks like they have changed their name to happytooned with a new email address/website/Instagram. Have just requested a refund through PayPal and got it straight away thankfully. Wish I’d have looked at reviews first and saved the hassle!
Jasmine Osborn
GBAmazing outcome!! This is a brilliant company who did my boyfriend a picture for his birthday on 25th Jan, unfortunately it did take a while but people need to remember its a small company with a large amount of orders in a short space of time. The outcome of the picture is amazing and their emailing and customer service is amazing so ignore the bad reviews! X