I should have read the reviews before ordering - Never again! I called and ordered rocks glasses for our company. They took my order, then 5 days later called to say they didn't have them and tried to push item we didn't want. They contacted me later saying they would indeed have this item and would not only guarantee them for a 9/9 arrival, but would pay the extra shipping charge. On 9/4 I had a VM saying to call them. Called back on 9/8 when I got in the office and was told the items were stuck in customs and would not be here for 9/9 and once again tried to push items we weren't interested in. Still not convinced this was intentional.

HORRIBLE CUSTOMER SERVICE I have ordered every year for last 4 years form this company. Last year, they delivered the glow sticks after my event, via regular shipping even though I paid for upgraded shipping. I had to call them 6 times to get the return approved. I returned the glow sticks, but they tried to charge me a restocking fee even though it was their error. This year, I ordered the glow sticks a week ago. No one contacted me to say they were out of stock until today (the day before they were supposed to be delivered). The offered to send other glow sticks, but they would arrive late. The company had the option to send them via overnight but wanted to charge me over $200 in shipping costs. They refused to Comp the shipping, even though it was their error. DO NOT USE THIS COMPANY. Their customer service is HORRIBLE.

They do not honor their own coupons.... They do not honor their own coupons. I was on their website and had items in my cart and a coupon pops up stating that if I checked out this same visit I would get 10% off. But it would not let me put it in my cart. I tried to call the company and they were closed. Called today and spent about 40 minutes and got nowhere. I even took a picture of what popped up.

Do not buy from them!!! I bought paint and powder for a school event and was told that it would stay charged for 24 hours all I had to do was charge for 15 mins in the light. Unfortunately it did not stay charged. The paint also was not water soluble like it says it is. I called customer service and she was so rude and uncaring. NEVER BUY FROM THEM!!! WASTE OF MONEY !!

Horrible Company Ordered $500 worth of merchandise that came in horrible quality. Decided to return everything and only got $143 back from the company for restocking fee and I had to pay $50 to ship the item back. Your company should be ashamed. This is not how successful business works in the day of the internet. You will get what is coming to you.