So far so great! The turnaround time and customer service interaction is amazing. I am waiting for the tent to come and will update then with the feedback on the product! Updated after receipt of full order! Everything is perfect! all items come with good quality storage bags that I wasn't even aware of. I did upgrade to the wheeled bag for the frame and am thrilled with the choice. Westshade is my new go!

Ordered a custom canopy Ordered a custom canopy. Canopy was great, after two uses and no force the bottom flat foot broke into two pieces. Contacted customer service, they said they dont sell just the small 2 dollar injection molded foot, said I would have to buy a whole leg at $140 dollars. A good customer service company would go pull one off and send one for a poor injection molded part. Willing to pay for a foot but not 140, might as well go buy another canopy at that point. Poor Quality, I recommend another company.

Their customer service is above and beyond We started out rocky with my shipment, some items were missed and the wrong carry case was sent (according to me). However after dealing with customer service, they went above and beyond to correct everything to my satisfaction. I admit that I was unhappy at first, but they did everything to make it right and I couldn't ask for better service. The canopy itself is fabulous! They nailed the design and it looks amazing. I will be proud to use it at events. They stand behind their work and work hard to keep their customers happy.

I appreciated the friendliness and… I appreciated the friendliness and timeliness from the sales crew. They worked with me on price and didn't apply any pressure to the interaction.

They are super quick with responding… They are super quick with responding they make sure you get exactly what you are looking for they keep you posted on the shipping process now there was one little hiccup but they made it right immediately I am extremely happy with this company and I recommend them highly.