They are super quick with responding… They are super quick with responding they make sure you get exactly what you are looking for they keep you posted on the shipping process now there was one little hiccup but they made it right immediately I am extremely happy with this company and I recommend them highly.

Wonderful experience Communication was always prompt and courteous from the initial contact, the design process, the shipping, and even after delivery. The personalization we had made to the canopy was just perfect. The quality of the tent we ordered is A+. We were skeptical at first of using a company online but we will certainly do business with Westshade again.

So far so great! The turnaround time and customer service interaction is amazing. I am waiting for the tent to come and will update then with the feedback on the product! Updated after receipt of full order! Everything is perfect! all items come with good quality storage bags that I wasn't even aware of. I did upgrade to the wheeled bag for the frame and am thrilled with the choice. Westshade is my new go!

Communication was PERFECT! Communication was PERFECT! Every time I request a review or had a question about anything, I had a response ASAP in my inbox! Super helpful and they're here to really make sure you're happy with what you're buying!

EXCELLENT at customr service!!! Trish and Max are EXCELLENT at customer service!! From my inquires to mock up to production and shipping…. They communicated exceptionally through the whole experience!! They even sent me pictures of MY canopy all put together prior to shipping!!! I can’t recommend this company enough!!! I will gladly steer everybody I find looking for a canopy to this company! I feel honored to be able to display such a gorgeous canopy at my vendor events, because of Trish and Max’s help!! 5 stars are not enough!!