Coziwow Provided Excellent Customer Service A representative from Coziwow contacted me by phone, which I really appreciated having a person to talk to. Once I explained the issue with the "fabric" not the cat tree structure itself, I was asked to send photos. I sent photos and quickly received a response which included a very satisfactory solution to the problem. In addition, Coziwow is going to look into optional fabric for the cat tree going forward. I have many cat rescue cat friends who really like the configuration of this particular cat tree and would love to know if another fabric option becomes available. P.S. My 3 young cats love it for playing hide & seek and for sleeping! Thank you Coziwow for being so responsive when so many vendors have forgotten the meaning of "customer service!" For my next purchase I am seriously considering the "wheel" and the wall-mounted perches for Christmas!

Light,but sturdy I found the ramp to be sturdy, but light and easier to handle than our previous one. The latch is a good idea, but is hard to align and difficult to lock into position so it leaves a lot to be desired. All in all I'm pleased with the purchase and my dog has no problem using it.

Great item, Quick delivery - Thank you! The order arrived quickly. The cat wheel is very sturdy and seems well made. I added some catnip and my 4 cats seemed interested but so far they have not figured out how to walk/run on it. Two of them have used it for scratching, they will crouch down on their belly and reach up to scratch, but once it start to move forward they will turn around and reposition to the opposite direction. Hopefully they will get the hang of it one day (we've only had it a few days).

I discovered after assembling half the… I discovered after assembling half the tower that some of the holes didn't match up properly. The directions were not clear enough to make sure the different parts had to be set up in specific positions. I also am missing one screw, #D. I will call the help line for a replacement. It took three people to do the whole project so far, will finish when I get the missing screw.

Well made good set up instructions… Well made good set up instructions product is as advertised delivery on time product in good condition when rec'd