Happy Long Term Namecheap Customer I've been a customer of Namecheap for just over 15 years (2009) and have used their "Stellar Plus" package to host numerous sites over the years. I also register all my domains with them. During this time I have had very few problems with my sites and when there has been a problem it has always been of my own making. When it has been necessary to contact Namecheap support using live chat or support tickets they have always responded in a friendly manner and extremely quickly. Their staff are always helpful, polite and professional. I recently set up a new site using their EasyWp Turbo package and compared to the usual CPanel based hosting it is, as the name may suggest, very easy to setup and manage. I have no hesitation in recommending Namecheap to anyone looking for a hosting service or to register a domain name.

I recently had the pleasure of working Olena Z. I recently had the pleasure of working with Olena Z. from technical customer service support, and I couldn't be more impressed. Olena's expertise and efficiency were evident from the moment we connected. She restored my website to full functionality quickly. Her professionalism and dedication to resolving my problem were excellent. I highly recommend Olena to anyone in need of technical support. Thank you, Olena, for your outstanding assistance!

Namecheap (Andrii) Support 10/10 Andrii was insanely helpful. I'm new to namecheap and I didn't expect this level and degree of support. There's a lot I don't know and I got the perfect balance of explanation and links to guides and was never made to feel inferior for not knowing an answer to a stupid question (say what you want, there are such things as stupid questions). If I needed only one reason to use namecheap, it'd literally be due to support. Nothing could have made the entire conversation better. I can't find one thing I'd improve on. From ease of contact, to level of response, to being actually excited to write a review (never thought I'd say that), it straight up made the rest of my day. At 10am.

Horrible service (Website got suspended) Horrible service. I paid for 1 year of hosting for my website in advance, and it was suspended without any explanation. I was told to check my email, but the email never arrived. Then, following the instructions provided, I contacted support, and they explained that my website was accused of abuse. For context, my website was just a template, and I was learning how to do SEO.

don't bother don't bother. SFTP is extremely slow, they've either improperly throttled user I/O to the point of breaking basic operations or the server they put me on was failing listing any directory takes 10 seconds or more, uploading 500MB of data (an existing wordpress site), ~20000 takes 7+ hours. tried multiple internet connections, and SFTP clients (filezilla, openssh sftp, rclone, lftp). support were not helpful and said everything's fine after they just logged in using my credentials without consent and didn't try to do anything. maybe it works fine if you create and use a wordpress site using their wizard. if you're migrating an existing site: don't. it's a total waste of time