The service was fast The credit & background check service was fast. The customer service response to my questions was also fast and thorough. It would've been helpful if they would've provided a scoring range directly on the report in which to reference the resident score though.

You couldn't run a report for a client You couldn't run a report for a client. Reason is not specified but I try to contact you via email and got no response. I have never received credit for the records that you are not able to get but that were paid for. Last client that this happened with is Yusmaydi Tabares. Please issue the credit, this tenant will not longer be renting with us.

The process is easy and provides vital… The process is easy and provides vital back ground check up of the tenants to Landlords.

Screening results are great, but process could be improved screening is great. Getting there has some issues. 1) invalid emails of tenants - some are hard to read the handwriting or are complicated. A mistake delays the entire process. Suggestion. - Verify the email submitted is valid. if invalid, this will give an opportunity to immediately correct it before continuing the process. 2) adjusting the application. I had a potential tenant balk when they saw it included a criminal screening due to his history. After the explanation, I tried to resubmit without the criminal background check, but could not change it. Suggestion - make it possible to change the checks requested after the initial submission. 3) Old, or irrelevant checks cannot be deleted. Suggestion - Add this feature. I would like to get rid of the old ones.

Improvements Needed It doesn’t appear the income was verified. Also, I used the pulldown menu to determine the cost in advance to charge the potential tenants, but when I actually purchased the report I learned you charged $5 more for additional information in the report. It was too late to charge the tenant for this. This need to be fixed.