Chocolate Gift Basket melted I ordered a gift basket full of chocolates from GiftTree to be sent to Florida that arrived melted. GiftTree was notified and placed a temporary hold on future purchases of that item until the shipping issue could be fixed. They also sent a generous replacement for the melted gift and totally redeemed themselves. Excellent care and customer service from GiftTree!

POOR CUSTOMER SERVICE POOR CUSTOMER SERVICE - DELIVERED WRONG DAY AND RUINED SURPRISE 90TH BIRTHDAY PARTY. IT WAS A SURPRISE PARTY, BUT THE BASKET WAS DELIVERED WRONG DAY, AND THE RECIPIENT DISCOVERED THERE WAS GOING TO BE A PARTY FOR HER AT HER HOUSE…..SHE IS TURNING 90! CUSTOMER SERVICE DIDNT CARE, AND REPLIED “YOU SHOULD BE HAPPY IT CAME EARLY !”…. VERY BAD BUSINESS PRACTICES, AND CUSTOMER SERVICE!

Still waiting for the gift to be delivered. Still waiting for the gift to be delivered. Admittedly, the receiver wasn’t home on two delivery attempts and on the third attempt, the receiver was home but the deliverer didn’t even ring the doorbell or knock on the door and left with a note to say that an attempt was made. Contacted the help desk and received mixed messages. The issue still hasn’t been resolved.

Tastes as good as it looks! This is the best tasting cake I have ever ordered online! I have ordered cakes online before but always disappointed in the quality, taste, and freshness. I think what really makes this GiftTree cake stand out is how moist it was even after a few days in the fridge--we had leftovers because it's a rich cake and you only need a little piece. The frosting is not only beautiful but just the right sweetness, not overly sugary. It is an absolutely stunning and beautiful cake! It tastes as good, if not better, than it looks! I will be buying my online cakes only from GiftTree from now on.

Terrible attitude Terrible attitude Product neck pillow was useless and the owner didn’t want to know about it Could have at least offered to negotiate, instead sent “an I don’t care” type email I asked if they need help