They need to take responsibility for their mistakes My issue is not necessarily with the wine itself (because I just got my order) but with the delivery process. I specifically requested that it be delivered to a local Dollar General because not only was I going to be out of town that week, but I didn't want it to be delivered in my conservative neighborhood. The FedEx guy attempted to deliver it to my house and when we didn't answer the door, he gave it to my neighbor who signed for it. I ended up getting it when I got home but the problem is that WineInsiders didn't take responsibility for this. They blamed FedEx. The FedEx guy just delivered it to the address on the box and gave it to my neighbor when I didn't answer the door. That sounds like a Wine Insiders issue to me.

Bogus If you love a good wine deal and can tell the difference between two buck chuck and anything else, hold on to your wallets. I supposedly got a “gift” coupon for $100 off a half case. After receiving the shipment and checking on Vivino, I found only 3 were listed. All had an average price under $4. All ratings 3.7ish. The customer service person who answered my email was illiterate. The wine is awful and I blame myself for failing to be a good consumer. Hope u don’t make the same mistake!!

Wine orders I have placed two orders in the past two weeks and have not received the product I odered. I have been charged but have been told I do not have any orders

These guys are total rip off. These guys are total rip off.. They won’t deliver the package on promised date and totally spoiled my holiday plans. And when asked about returning the items they are charging more than the total order amount for the return. What a poor service!!

Wine Insiders Delivery Issues Wine Insiders has a nice selection of wines and some very nice wine special offerings. Their only shipping carrier option, however, is FedEx Home, a subsidiary of FedEx Ground, comprised of lazy independent contractors. I would not recommend this wine merchant if you reside in an apartment building (especially without any means to travel to a FedEx pickup location). Wine Insiders' Customer Service is not helpful in resolving shipment issues with the carrier, but they issue a prompt refund to the customer once an order is returned to their warehouse by FedEx.