wine is good but fed ex ground delivery… wine is good but fed ex ground delivery is horrible. I have been waiting for my wine for over two weeks and nobody at this company can remedy the delivery issues. i will be moving on to a different wine delivery company

Do not trust this scam company Do not trust this scam company. They are having a contest for the "Ultimate Wine Insider". Check this out in the rules: "6. Grant of Rights By submitting a Submission, the entrant (a) represents and warrants that he/she has all rights, title and interest necessary to grant Sponsor, and does hereby grant Sponsor, without compensation or further notice of any kind, the worldwide, irrevocable, fully paid up, royalty-free, transferrable, non-exclusive, perpetual and unrestricted right (including moral rights) and license to (i) adapt, publish, use, exploit, edit, reproduce, make derivative works from or otherwise exploit such Submission, in whole or in part, in any manner and in any and all media now known or hereafter devised; (ii) modify such Submission in any way (including but not limited to any and all advertising and marketing efforts, inclusion on digital and social media channels, in-store and other point-of-sale marketing, digital billboards and other out-of-home marketing; (iii) use, copy, perform, reproduce, display, edit, modify and distribute any part of the Submission or any other submitted material, including, but not limited to, your appearance, likeness, voice or name, and to prepare derivative works of, or incorporate into other works, such submitted material, and to grant and authorize sub-licensees of the foregoing; and (iv) post the Submission on the Internet or use the Submission in any other way in Sponsor’s sole discretion; (b) agrees to indemnify and hold Sponsor harmless, to the fullest extent permitted by law, from any claims to the contrary; and (c) agrees to sign and return any additional documentation that may be required by Sponsor or Administrator relative to such grant of rights." Yep, merely send them a submission and they can steal all the ideas present in said submission, without acknowledgement or notification. Sound like a scam to you? It should.

These guys are total rip off. These guys are total rip off.. They won’t deliver the package on promised date and totally spoiled my holiday plans. And when asked about returning the items they are charging more than the total order amount for the return. What a poor service!!

Wine Insiders Delivery Issues Wine Insiders has a nice selection of wines and some very nice wine special offerings. Their only shipping carrier option, however, is FedEx Home, a subsidiary of FedEx Ground, comprised of lazy independent contractors. I would not recommend this wine merchant if you reside in an apartment building (especially without any means to travel to a FedEx pickup location). Wine Insiders' Customer Service is not helpful in resolving shipment issues with the carrier, but they issue a prompt refund to the customer once an order is returned to their warehouse by FedEx.

Their customer service is HORRIBLE Their customer service is deteriorating. I have been trying to resolve a damaged, reshipped, and now returned order for 8 days. The latest is the address THEY provide on their website for a pick up location, no longer accepts wine. What?! They are full of excuses but no solutions. I demanded a supervisor to reroute my delivery to another drop off, and the idiot did the order again. This is the 3rd redo of the same order. But FedEX site shows it out for delivery. Baffled!