Very poor in keeping clients informed A high-end wine that I was supposed to get in April arrived in November and I had to be chasing the company to get updates on it with changing dates of arrival every time. Not a service you expect.

Seamless I received a special offer on Champagne via email, saw something that caught my eye, ordered via the website, called to schedule the pickup. Simple as that. Truly an easy service.

Ordered 2013 Carpe Diem and they sent … Ordered 2013 Carpe Diem and they sent 2014. Also charged $36 per bottle for the 2014 when others are selling it for $26. Felt taken advantage of. Would not use them again.

Wine is oxidized, vinegary I recently bought two bottles of Ridge 1988 Montebello Cabernet Sauvignon from the Wine Cellarage. I opened one to discover the wine tasted like vinegar; it did not taste anything like it was supposed to, and I fear the wine has oxidized. (I recently drank a bottle of the same vintage, purchased from the winery, and it tasted completely different.) Edit: The Wine Cellarage heard of my bad bottle and offered to allow me to return it. They sent me a UPS label and I was able to send it back for a refund. I'm sorry the wine was off, but Wine Cellarage had great customer service.

Didn't ship product The product I purchased as a wedding gift for my friend was not shipped to her apartment. I saw her months after her wedding and asked her if she received the give because I had not received a thank you yet. She said she had not received it. She called wine cellerage and they shipped her her wine. But, if she had not called, i don't think she ever would have received it. She said this happened with others as well.