Poor customer service, untimely, careless Order filled but wrong item sent. One damaged bottle in order. Wrote email to customer service and left a voice message on/around December 14, 2023. Order issues still not rectified as of this post (Jan 18, 2024). Do not waste your time or money with this company.

Reserve bar was great I got a very nice bottle of bourbon and was very worried that it would break on the way from Florida to Minnesota. What happened was that I was able to track the purchase and it arrived extremely well packaged and the whiskey was excellent. I am extremely satisfied and grateful for the care reserve bar put in to securing my bottle. I’d have no reservations about buying another bottle from them. Top notch.

Be aware of the ReserveBar Bait and Switch Scam I ordered a specific rare Rye Whiskey advertised on ReserveBar, but they shipped me the wrong product (significant less value). After several attempts to communicate with ReserveBar I haven't received 1 response. I don't believe this is an honest mistake, because they are avoiding me... it is a SCAM!

Don't use their service if you don't want to waste your time. Their system reported delivery but I never received the package. When I complained, the staff told me to check with the neighbors to see if they were delivered by mistake, which is not my job. and they told me to wait for them to contact the delivery party for more than a month and still no results. I asked them to return my money and they said that only when they receive a response from the delivery party will they process my case. The most irresponsible company I have ever known.

Needs A More User-Friendly Process The whole process is not the easiest way to place an order. And, not very personalized customer service, to be honest. I felt like I do all the work to get the order in to you guys, rather than your employees trying to make the process easier on the consumer.