Delayed shipping caused no spirits for our event! We ordered for a special event. We were elated to see 3-5 day arrival. We never did receive a trackable tracking number. After searching for and not finding a number to call we related our concern via email. The response turn around time was fairly prompt (within 48 hours) we were offered a replacement order. Furthering our time of receiving the order our event went in without our spirits. Sad news. We love thT we can get what we want for a reasonable price however the shipment time was not met!

In difficult times In difficult times, I found amazing customer service and support with CW. I prefer personal contact, so I order by phone. The agents I've talked to have made me feel like a friend, while helping me place orders. Love the new website!

I searched numerous sites to find the…super fast delivery I searched numerous sites to find the scotch I wanted. Dalmore 15 year old has been hard to find for over a year, since tariffs put in place. Finally found at CW, then was informed they were out of stock. But after receiving a call from CW and promised it would be expedited, I was very pleased and stunned when it arrived in two days! California to Michigan during a pandemic. Will definitely order from here again! Thanks

So Easy!! Pennsylvania allowed me to get creative as the liquor stores shut down!! Found CWS on the web and started ordering! The first 2 orders required more time for shipping but after that my orders were received in a most timely fashion!! Better yet the boxes arrive at my door with no stress and the shipping enclosures are impeccable!! Love your company!!!

Excellent Customer Service I recently purchased spirits from CWS. There was issue with the shipping. FedEx lost my package and then delivered the replacement package to the incorrect address. I contacted customer service via email and they went above and beyond to help resolve the issue. They were willing to file a lost package claim with FedEx and send a new package. Fortunately the package was located and has since been delivered. Point of all this is that the customer service that I received from CWS is very hard to find in this day and age.