Disappointment I am writing to express my disappointment regarding my recent experience with your company. I placed an order [include order number or details if available], which, regrettably, was never delivered to me. While I acknowledge the refund of the $12 shipping fee, this resolution does not address the inconvenience and dissatisfaction caused by not receiving the order itself. The outcome of this transaction has significantly impacted my perception of your company's commitment to customer satisfaction and reliability. It's disheartening to report that, based on this experience, I cannot foresee utilizing your services in the future. I had hoped for a more comprehensive resolution that would reflect the value you place on customer experiences. I urge you to consider the impact of such incidents on your reputation and customer trust

Satisfied Product was received in a timely manner with no problems.

Product I never received and got charged I ordered and got the delivery in a fairly reasonable time. I got UPS notice and was home for it. They came over an hour early when I wasn’t there. Tried to change the delivery to pick up at UPS. Couldn’t get the site to allow it. The third attempt was when I was home all day. They never came and sent an email that they would deliver a week later. I went to UPS to try to pick it up. They told me they sent it back even though the email said it would be delivered later. I emailed Royal Batch with the details. They said I had to pay the delivery again both directions. $56 for a $200 order. I sent them all the UPS emails and that I have a Ring door bell camera for evidence. Their response is sorry we can’t dispute UPS. I will never order from them again. I now turn the evidence in to my credit card. Yes they offed me a $15 discount and I will have to pay $40. I have provided proof that I was here and UPS changed the dates and then shipped it back saying they came. Yet they will not take the evidence which includes the email from UPS changing the date. Telling me they have no way to question UPS and their decision if final because of that.

I tried to call royalbatch to find out… I triedto call royalbatch to find out if they use USPS or a courier company to ship products. To my disappointment, they only use WHATSAPP to receive calls. Freaking scamming pigs. I'm glad I read the reviews first. I DEFFINETLY WILL NOT ORDER FROM SUCH SCUM. Only scammers use a phone app. You people are scum. You need to be shut down.

5 star customer support I placed an order for five bottles, two of which were difficult to obtain. To my surprise, the customer support team at Royal Batch was able to procure them for me after I reached out to them via email. The most impressive part was that I obtained them at a lower price than any other source.