Great experience, totally recommend I've purchased 2 Advent Calendars and a Mystery box and now I'm a subscriber. The Mystery box was full of really nice and interesting treats and today I've opened the first item from the calendar to find a really nice matcha gummy candy! The order came in about 3 weeks time which is great given the distance.

Bad food and bad service Many foods ordered were near expiry. One wasn't expired but was full of mold, which they tried to blame on us despite the package not being opened for the month we had it before opening it to use. Just abysmal customer service, and the food was all bland and just disappointing compared with what we can find at local markets. Even the bokksu exclusives which seemed fancy and neat were just total flops (earl gray candy just tasted like sugar and cream. maple tea had no flavor). All around disappointing.

Takes too Long to Ship w/Perishables I ordered it before the holidays for a New Year’s party. I ordered on Dec. 18-it shipped from Japan on December 22 and has been stuck in Los Angeles since the 26th. (I live in San Francisco-not like it has that far to go!) Not good for something that is timely (holiday themed) and also containing perishables. I have family in Japan and they regularly ship packages to us in the US-it never takes this long. I will not order from this company again.

Bad business practises I subscribed for their monthly box on november 1st. By december 1st the first box hasn't arrived but they still charged me for the second one. That's just a poor way of conducting business Edit: It's December 16. Still haven't received their first box (6 weeks). I contacted their support to ask why did they charge me for another box. They said that the first box is in customs and that they can't do anything. That didn't answer my question though.

Horrible shipping! Product is decent but shipping is absolutely unacceptable. Box has shipped on Jan. 14th and it is now Feb. 15th. The box has still not arrived and no updates from bokksu. Bought it as a gift. Do not buy as a gift if you expect it to be delivered consistently or promptly.