I have been ordering from this place… I have been ordering from this place for a couple of years now, but now I have to find a new place. I ordered some Valerian root from San Francisco herb co, and it was pale colored and very weak! I am use to getting Valerian root that is dark and potent, this was not!!, I could barely smell it!!. And when I called and asked about it, the man said it probably came from when there was a drought in one of the 3 places they get their Valerian root from. If you can't make sure that what people are buying is of the best quality, why are you charging the prices you charge, and why should anyone buy from you! They didn't even offer a small refund for my trouble, for paying almost $100 for something not of good quality!!. San Francisco herb co, you have LOST a customer!!

I love their products but the shipping… I love their products but the shipping prices are outrageous. I can’t buy from them anymore

Awesome Customer Service But Somewhat Disappointed SF Herb has awesome customer service! Their herbs appear to be and smell fresh. I was somewhat surprised at the packaging of some of the herbs - in open baggies with tie wraps instead of sealed packaging. The Marshmallow Root Pieces I purchase were huge chunks of root with what looks like a lot of debris - very little cutting and/or sifting. But that may be the way they package it. Other online companies provide a higher quality of the Marshmallow Root. i use this a lot, so i was very disappointed. Overall, they are okay. I will be very selective when ordering from them in the future.

Wonderful, freshly dried, fragrant herbs and great prices. Wonderful, freshly dried, fragrant herbs - exactly as promised and then some. These are some of the best prices I've come across from a US-based shop, and their shipping was faster than anyone else I've ordered from. I wish they carried every single herb I need, but they carry a great deal, so I'll definitely be back.

99% of the time you have excellent … 99% of the time you have excellent service. Usually I can order my tea and it arrives within 2-3 business days. But this time for some reason the tea was sent to Hodgkins Il before coming to Idaho. Perhaps someone mistook Illinois for Idaho? Your products are wonderful and I will continue to order from you but I just thought it was funny that the shipment should go to IL. I ordered this tea on Dec 22 and it is now Jan 1 and won't get here till the 3rd.maybe? Our tea is still on vacation in IL, not sure when it will come home to us. Nancy