Absolutely terrible customer service Absolutely terrible customer service. When package was delayed 5 days through UPS it took 6 emails, messages through their site, and multiple phone calls to get through to Talis for a response. When I stated I no longer needed the dog food as I had to purchase something else because of the 5 day delay, they refused to give me a full refund and were very rude. I declined the late package and it immediately rerouted to them. Will be reporting to my bank. I understand delays happen but when I comes to pet food I cannot delay feeding my pet and should not be charged for ups error. They lied to me about the public refund policy!!!!!!!! Huge red flag and buyers beware. Reported to the bbb

Exceptional product Exceptional product, ship to me safely and on time. Had a question that was answered promptly and professionally.

Ordered some arcadia lights which they… Ordered some arcadia lights which they had in stock and others didn't. Shipping was prompt. Unfortunately, the deep heat emitter was damaged during shipping. They shipped another in a day of me emailing. Will order from them again.

They are incredibly informative about They are incredibly informative about fish care. They answered every question about my fish and gave some friendly advice on how I could improve my knowledge for my next cycle. Great employee!

Where's my order? Placed an order 12/20/23. For items in stock. Today is 12/30/23. Paid almost double on 2 items cost for shipping. Wrote to company of which replied on 12/23/23 items will be sent out in a few days. Totally unacceptable and bad for buisness. Still have not received any tracking info or package. Obviously not a shipping issue if items weren't submitted to any postal service.