Katie Espenshade
GBThe phone representative was super nice… The phone representative was super nice and was able to help me understand the plan I was looking at. She was kind and patient.
Maxwell Tideman
GBCost Savings and Choice were helpful. I was able to get better coverage than my old Aetna plan.
KHall
GBThe customer service from Take Command has been wonderful! The customer service from Take Command has been wonderful! From the initial set up through this first year of enrollment, they are always quick to respond and provide great assistance with any questions I have had.
Melissa
GBExcellent work Excellent work. Love how everything is well explain to me . I appreciate the services provide to Phoenix.
Emma Bailey
GBCompany used to be great Company used to be great, with great customer service. No longer so: I had a $1400 2023 medical reimbursement approved by them but they wouldn't send it to my employer to process on Jan 19th because 'you haven't uploaded your 2024 cover". Several chat messages and phone calls explaining that my plan doesn't renew until March 1st so obviously I don't have 2024 card yet.... No help. They just kept telling me to upload my new card. Eventually I get the card....go to upload it, there a 7 choices of insurance carrier, none is mine (United). More time in chat and on the phone until I'm told 'just click any button'. I spent a total of about 7 hours trying to upload an insurance card that took me about 20 seconds last year. This company has the worst portal, the worst software and the worst customer service