customer
GBI left a message I left a message for an order, and it never received a reply. When we called during business hours, we got solid service. My business and I assume many others, don’t operate in a 9 to 5 framework. Work needs to be done to make our service experience after normal hours, at the same level.
America’s technical services
GBGreat price and fact service Great price and fact service
Darnell
GBFirst class service. My distributor Michelle is the best she provides excellent customer service and helps with every need the company haves. The responds time is amazing and she confirm every order and eta accurately. I'm very thankful to have her as my distributor. She's extremely professional and a pleasure to know .I appreciate her helpfulness and grateful I've had the opportunity to work with her for many years. She's a Diamond.
Sally
GBDoug has been my hero from when he was… Doug has been my hero from when he was with DSI yet. He always gives me the time to explain parts to me and goes above to find what I need in a very timely fashion. I can always count on FMP getting my parts to me most of the time by the next day. They're shipping dept is awesome. Also a shout out to Mary who has also helped me on the chat and before chat many times.
General
GBExcellent service Excellent service. I’ve been trying to order a part from the equipment manufacturer for about a month, with NO results. Contacted FMP for the same item and I received it within two days.