Petflow would not refund or replace severely damaged cans. Petflow would not refund or replace three severely damaged cans even though I would provide pictures of scan and date information on bottom of cans. I had to call Fromm Company to have severely damaged cans refund processed which was a challenging process. Fromm represented could not believe how badly damaged the cans were in pictures I sent over. I will not shop online at Petflow because if I had ordered cans from PetSmart, Pet Supplies Plus or Petco with stores in area, I could easily return damage cans and they would replace on the spot as in the past.

PetFlow carries the food I want PetFlow carries the food I want, and it has been in stock with a great price. They ship right away and provide tracking so I know when to expect the delivery. I’m pleased with the ease of ordering, also.

So happy to find our pets' food on your site! The product that we use is hard to find many places, but you have had it in stock regularly. The price is good, and it almost always arrives before the estimated date!

PetFlow NEVER LEARNS! I have reviewed your shipping practices several times and made recommendations for improvement, but nothing ever changes. This time, you shipped 4 cases of canned dog food (48 cans) and a big bag of kibble in the same large, heavy box, without any safety packing. This damages the cans and makes it impossible for a senior to lift the box to bring it in to the house. I imagine that some shippers who you use to ship them could potentially get a hernia from the heavy lifting. I will not review you again unless you fix your abominable shipping methods for the better. I will have to find a workaround for your crummy systems.

Always receive my Fromm Gold puppy food… Always receive my Fromm Gold puppy food from PetFlow. They have a great customer service team who respond quickly if you have a delivery problem with Fed Ex. Highly recommend Petslow.