What made my experience great is that I… What made my experience great is that I can count on Omaha's consistent great quality, and how everything comes packed frozen solid.On that note, I am very disappointed the carrier they use"Fedex". I have delivery instructions written on my account that are NEVER followed. Please ring the bell and put delivery on the tables provided. Well , the table part is not the issue. They just NEVER, EVER, ring my bell that is 3ft. from the table. During the summer months this has been our greatest challenge, one that hasn't yet been corrected. Most importantly, Omaha is highly respected and appreciated in our family. During the Pandemic, when we had difficulty getting meat, and poultry, Omaha was there. Just a bit of a critique if I may. Promotions are a bit, consistently boring, and not much for incentives. I think they should target promotions based on what a specific customer uses on a more consistent basis. I mean how many burger promotions can one family utilize? We get the same promos more than twice a day. Not a day goes by, that I can count on having the same promotions in my inbox, and or text messages. I remember instictively when Omaha gave useful cooking tools, that actually were true value, as incentives. That has stopped. Overall, I must say, Omaha Steaks is the go to for consistent quality, and accountability at a competitive price, yet a bit pricey on some. The customer service experience has always been exemplary. Thank you, Omaha Steaks, and your staff!

Just doing what they say would be a… Just doing what they say would be a good start. After ordering on line called to confirm order and was assured being packaged as two separate orders for gifts.upon receiving one box everything stacked together no way to separate and keep frozen big waste of money

Poor service and communication I placed an order on March 9th,on March15th I have not heard anything about my order. I called customer service, they claim they tried to call the number I placed the order from and it was a wrong number. Obviously someone recorded the number wrong. Then they claim they emailed me about an issue with the credit card. I checked my email while I was on the phone with customer service, there was no email about an issue. My husband ordered from them about 3 years ago with no issues. Their service is not what it used to be. They said we can try again I said no cancel the order and I will never order from your company again. Very disappointed with this experience. I would not recommend ordering from them.

Very tough filets and pork chops. Ordered the deal with filet, chicken breasts, pork chops, hot dogs, hamburgers, scalloped potatoes, apple tarts. The filets were the worst we have ever had. More like very tough roast beef. Very tough pork chops. Hamburgers were good. Scalloped potatoes were good. Apple tarts were excellent. But the reason I purchased this product was for the steak. Very disappointing. Will never purchase again.

Two Omaha steak orders for birthday… Two Omaha steak orders for birthday gifts and both screwed up. My friend received an invoice for her birthday order after the shipment arrived and was paid for via credit card . Now this individual knows how much the gift cost. No apologies