Don’t recommend I signed with TTE last spring to start what they call a “turn key” business. I invested a large chunk of my savings into this and I feel I was deceived and manipulated. Desiree claimed we would be bringing in upwards of $200,000 a year plus an extra $8,000 a month with the new GFO. She also claimed the business would run itself which couldn’t be farther from the truth. We have been in business for 10 months and have yet to make a profit. Not without lack of trying. We have had zero support from TTE and the training was outdated and unfortunately the staff are under qualified in my opinion to be teaching people how to run a Restaurant Delivery Service. They are all very nice but very young and don’t have any experience or expertise in this business. The communication throughout the whole process was terrible and we were basically left to figure things out on our own. We were rushed into launch without any real idea on how this business worked and how to run our software. There was no one to reach out to when you had questions. You would get a voicemail or the secretary would tell you they were busy and to put in a ticket. The marketing materials are generic (vista print) and used for every client. There is no originality and if you are in the same area as other TTE clients you all have the same materials and press releases. For all the money you are spending they should at least give each RDS original marketing. It is embarrassing and takes away your credibility as a non franchise local service. A lot of the items they provide in the package are useless and they buy them right off of Amazon. You can start your own RDS business for a fraction of the cost they charge you. They are taking peoples life savings and setting people up to fail. I absolutely do not recommend Time to Eat Delivery. Please do not give your hard earned money to this company.

Our Experience with TTE Time to Eat is an organization that claims that they will help you build a successful food delivery business. They represent that this is a turn-key business. Based on our experience they just provide false positives on what you can expect while falsely claiming to support us along the way. We were promised an 8 week training course and all we received was a few modules from 2016-2018. When we asked questions about the “training course” we were often told that the information was being updated and they would send us a new video once they updated it. We asked for training on inputting menus. They said they would make a video for us however they never did. We had to train ourselves on everything. When we launched, we called because we had some issue, we did not receive a call back for 3 days!! They claim to support you over the life of your business, they were not even present during our launch, and they have not been available ever since. We felt once all of our money was received, they conveniently were always very busy! We could not wait days for them to schedule an appointment in order to get answers. Most of TTE employees were very kind and did often TRY to help. The problem is that they are supposed to be experts and we invested our savings and 401K for their guidance and knowledge. Nice is great but we needed expertise! We had a sales rep come to our area as part of our package. Our rep was extremely nice however, we only had 1 restaurant partner when he left. He did not even get 1 workplace, which is what we really needed. We will say it was not completely his fault, COVID made things harder. Prior to him coming we did ask if we should wait and we were told lies that made us believe it would be a great time for him to come. We realized later that they probably pushed it because airfare was so cheap at the time and they wanted to keep the rep working. The marketing material is generic and disappointing. The website and app are also generic, every TTE owner has the same exact site. We did not like our website but we were told that we could not make changes. To this day have some outstanding pretty major issues that were never resolved by TTE. We could go on and on. We are very hard workers and EVERY success in our company has been obtained on our own. We can not express how incredibly disappointed we are that we put our life savings into TTE, we trusted and believed in them and we feel extremely conned and manipulated. If we knew then what we know now we would have NEVER invested in this organization. We have lost all faith and trust in anything that we were told from Desiree (A supposed Christian), owner of the organization or any members of her team. We know we are NOT alone, we have talked to MANY other TTE owners who feel the same as we do.

I am so frustrated and dissatisfied this was a bad investment. First off, I think the Training and Customer service for Time To Eat Delivery is excellent. Now Deliver Logic, the Software company not that great. I have already been a business owner, know the tax laws and payroll laws, and did my homework on the delivery business. I did make them change the Employee Hand Book to read "Contractors Hand Book" and change the verbiage in the handbook because I am giving drivers 1099's; they can't be employees. TTE employees respond fast and try to help the best they can, but I don't think any of these TTE employees have run a business before. They think all you need to do is work hard. Yes, that does help, but that is not the only factor. I busted my butt to get restaurants to sign up for me. I spent $$$$ in advertising to get customers to use my app. Now, after over a year in business, I don't think the company overall can make enough money to live on; it will take a long time to make a salary like 13 years. I bought the company for $55K and invested $100K in advertising, employees such as a Marking professional $2,000 salary a month that worked part-time, and an IT installer of tablets or hooked up Chowly for $18 per hour as needed bases about $400 a month. It is tough to get restaurants to trust and sign up with you and to stay with you. If you do not bring in business, they get rid of you in a month and turn off your tablet. I only get orders through Google Food Orders. No one orders from my Time to Eat App. So if the company doesn't use Google Food Orders, then I can't do business with them. I even offered free delivery to my customers for a year to the first 100 people that signed up. No customers nowadays order from apps. I ask customers how they ordered, and they just say "Through Google! I don't want to deal with any apps." Door dash and Uber have the same problem. Maybe 3% of their customer order from their apps. Everyone in my area of California orders from GFO (aka Google), which is off Google. They Google the restaurant and click Order Online. Another thing is I don't get enough delivery orders now that Covid is not a big deal. I do get Walk-in orders, but Delivery Logic, the App company, will not let me markup Walk-in orders. How Delivery Logic can dictate how I can run my business is mind-blowing, but they can because you use their dispatch services and software and App. They can tell you what you can charge and who you can sign up on your website. This isn't fair I still get charged for it running through my business. After Google takes 10%, partnered restaurants take their percent; and Deliver Logic takes their percent, credit card companies that their percent. I might have 6% money to work with to pay bills. I had to pay a good driver stand-by to pay $150 a week for sitting around doing nothing to keep a driver in an area I was not close to myself to do the driving and to keep his App on. Now, I have it farmed out to Uber or Doordash and no longer have drivers because I couldn't afford to pay stand-by and the monthly bills. I don't have time to keep hiring drivers because I don't have but a few deliveries a night. Overhead is not taught in the training package. There are bills like mailboxes, licenses, Insurance, and Credit cards for office supplies and meals for eating at the restaurant you are hoping to get business to have a meeting, and paying me a little salary is a joke! I am afraid trying to get my $155k back will not happen unless I bust my butt for the next 20 years. I just ran my first full year with TTE, and my financial statement says $5,500 positive for 12 months. This is inaccurate because the darn report doesn't have overhead costs. So I have to use another Accounting software to do my accounting. It is more like negative $150k. I calculated it out, and you will need over 1000 restaurants to make $50K a year, but this doesn't count your overhead cost. Overhead Cost: Gas, any driver's bonus, mailbox, Insurance, license, accountant fees, and your salary. I busted my ass and only got 90 restaurants to put their faith in me. I won't give up because I might have to go to other rural areas that Doordash and Uber don't go to as much. It might take me 13 years to get 1000 restaurants, that is what I calculated, and make $65k and under 20 years to get my $150k back. My only problem is I have to be the darn driver or ask the family if they can help. It's tough when you need to make $$$ and a living, but you only get $400 a month to work with. How do you do this and a job? I am not satisfied at all with my investment. The competition is too great, and customers are too dumb to use the App and get free delivery. Thank God, or I have a bigger loss. The biggest problem is everyone has their hand out, taking my little 10% that I charge the restaurant and the 10% I charge the customer. I mean mainly the Delivery Logic and Google!

I have text messages from the owner of TTE stating I am one of the most successful businesses they have worked with. My review is not related drive or my capabilities as a business owner. Time to Eat represents itself as an experienced Food Delivery, Start Up business. A few Google searches will show a very spotty internet presence over the past few years. They claim their product is turn-key, and they work hard to stand by that by taking short-cuts in the industry and making promises they can't keep. After working with them, I realized very quickly the services they offer are outsourced through a third party. Included in your package, they offer support throughout the life of your business. Since they are not the software provider, the process to gain assistance is to reach out to TTE and then they have to wait to get trained on how to answer your question by contacting the software company they set you up with. I assumed for the prices of the packages, I would be dealing directly with the software company designer so I could customize my site to fit the needs of my business model. In fact, they just put you on a platform with several other businesses like yours. So when they present to you, your "customized website and app", it is simply the template the software company offers and you will see several with the same template. They are not educated in state tax laws and this is concerning since the food delivery service is one of the fastest growing industries right now and it is vital to the life of the business to be current on state tax laws. You will need to hire an experienced CPA to manage this part of your business and it will most likely be an expensive CPA since the industry tax laws are changing so quickly and you will want to hire one that spends the money on continuing their education so that you are filing your taxes properly throughout all of the changes. They are located in the state of CA. If you live in other parts of the country that aren't bankrupt I would seek out finding someone in your area to help you out. They encourage you to use their name and marketing and require you to complete spreadsheets of your contacts and the businesses you partner with. They also encourage you as you are ready to launch your business, to create a few fake emails to write reviews with. I assume they would practice this in their business if they are recommending it to start -up companies who pay thousands of dollars for their expert advice. I have worked very hard to build a successful business in spite of being a TTE client. In fact, learning from them, gave me excellent insight to what my competition would be and I just offered my restaurants better service than what I knew was being offered. Now, as a successful, and still learning, RDS business, I have been witness to how their business model impacts the other businesses who share a platform with them. Their lack of knowledge in an industry they claim to be experts in, backlogs our support tickets by more than 30 days. Unethical sales training has created major policy changes for the entire platform and this has impacted RDS businesses that have decades of experience and have grown through all of the changes in this industry. If you are considering starting an RDS I would recommend another resource. Choosing to enter in through TTE will make your journey much longer than it needs to be and if you have a great business model, it will take longer to gain respect from your peers because the general consensus is that TTE clients are lowering the standards in the industry and for those that have worked at this business for several years, they don't respect businesses entering in to their market through short cuts. There is knowledge everywhere, TTE is not "the expert" when it comes to 3-rd party delivery businesses. It was worth my money to learn what not to do but now that I have the knowledge I'm happy to share it for free and I hope it saves some of you from losing your retirement funds, nest eggs and hard earned money . Each client is encouraged to leave reviews on all platforms before launching their business and in some cases, they are offered marketing materials or supplies in exchange. If you are already a client, congratulations you are in an excellent industry and you can have a successful business as long as you don't limit yourself to the guidance TTE offers you. :)

Great Opportunity If You're Willing to Work Hard I started working with TIme To Eat a little over a year ago. I would not have been able to start my delivery business without them. Their team is responsive, helpful and professional. Starting a business is never easy, and my journey hasn't been easy. I didn't expect it to be. I feel too many people pay TTE their fee and think a business will magically grow with little or no effort on their own part. TTE gives you the tools and a roadmap, but you have to choose to use those tools and follow their path or do it your own way. Every market is different, and an entrepreneur needs to be flexible and able to make decisions that will work for their unique situation. One should not expect TTE to hold all the answers in their hands. I didn't follow everything TTE told me. I started down their path, and when I met with restaurant after restaurant, I learned their needs and started doing things differently to accommodate them. A business owner must be 100% accountable for their business. When I read reviews blaming TTE about their own failures, it is clear to me the real reason they fail is lack of accountability. Time to Eat points you in the right direction. You have to bust your butt to ensure you arrive at your destination. If you're not willing to work hard, don't sign up with TTE. Don't start your own business. Continue being an employee and procrastinating on someone else's dime.