ABSOLUTELY THE W O R S T FOOD DELIVERY SERVICE I had to cancel my membership with Freshdirect today, because of the incompetence and lies put forth by their employees, the weekly produce, which is usually rotten, items that are usually left out of my order, the delivery man who can't read simple delivery directions and managers that never call to follow-up. In addition, not one manager tried to save my account, what a bunch of flakes!!! GOOD RIDDANCE!!

AWFUL! AWFUL!! Cancelled my delivery on a Monday after saying it will be two hours late then they say the only day to have it delivered is that Friday. That Friday night after my delivery was supposed to come and customer service says "5 minutes" twice. They CANCEL my order for a second time!!! AWFUL service and treat their customers poorly. ZERO if I could.

Pleasantly surprised! Fresh direct has been wonderful! Love the selection, the site is easy to navigate & there are some good deals depending on what you buy. Also I absolutely love that they carry good bagels. Out of my 5-10 purchases only one item was missing, and it was easy to mark it missing and got a credit without a problem.

First and Last order I placed my first order, and they screwed it up. I spent 1 hour 20 mins on the phone with a patronising agent who told me my options, none of which were helpful. The whole experience was unpleasant, the website poor and the customer service didn't give me any options which helped me at all. If you want a stressful experience I suggest you try shopping here.

I have used this service for years and… I have used this service for years and it has been generally reliable. In the past few months, the service has been AWFUL. I order for delivery between 10-12 am. They show up at 7:15 without apology because it fits their delivery schedule better since there are so many orders in my building. Was told this would not recur. And it just did. I understand there are worker shortages. But if you will not honor delivery slots, do not offer them