Don't know how to run a business Placed an order in March, items were back ordered and didn't know if or when they were coming in, so I cancelled the order. Four months later, they send me shipping notification of one item, but not the ones that had been on back order all this time, and then charged me shipping for that item because the order no longer met the free shipping amount. Horrible business. Now I've got to convince my credit card company to not charge me and not pay them.

Terrible customer services I placed an order of 3 bottles of fish oil on 8/27, have not yet received my shipment after 2 weeks. My emal inquiry was never returned. Finally got hold of someone in customer services who had no clue where my order was. Eventually someone called back to inform me that manufacture shipped them the wrong products and do I want to cancel the order all together since it won't arrive on time before my oversea trip. The customer service girl has a terrible attitude. Their manager hasn't yet returned my phone call. Unbelievable!

Bogus tracking links Didn't think to research reviews before I ordered. My experience is similar to everyone elses. Made an order 5 days ago, they sent a confirmation email with a tracking number which says...nothing useful...I emailed them that the tracking link does not work and after two emails they responded with a status and a USPS number...clicked the link and this is the message.... "The Postal Service could not locate the tracking information for your request. Please verify your tracking number and try again later." Will try again later

Actual shipping took much longer than expected Website indicates that most orders will be received by me within 5 - 7 business days. However, today would be 9 business days since I placed my order and they tell me my product only shipped this morning, which means I won't receive it now until at least Saturday or Monday... Could be 11 business days by then. Website currently only shows a generic status on my order about "Will ship in 4 - 7 days". I am told I can expect a tracking number tomorrow. I had to contact them to get the status that it shipped today. I am a bit wary of this merchant.

I became a customer of Shutterfly by… I became a customer of Shutterfly by default when Kodak went out of business some years ago. At first their promotions were fair and 50% off actually meant 50% off. No longer - it's 50% off parts of an order not the entire project. If you are not a US customer, delivery is not free and can be quite expensive. The company is not really responsive to inquiries about "discounts" that are meant to induce customers to purchase, but are effectively less than they advertise. I have made a number of costly photo books with Shutterfly and I am increasingly unhappy with the experience. There are other less expensive providers - I am searching them out and suggest others do the same.