Absolutely zero communication from SMI… Absolutely zero communication from SMI concerning shipping info. I explicitly warned them off using FedEx and strongly encouraged USPS for my order, since I live in a very remote area. They ignored my preference and I only found my purchase three days after they asked me for an opinion on their performance. It was found over a tenth of a mile on the side of a logging road in the Klamath National Forest. It was heat damaged after being suspect to three days of above 90 degree temperatures. SMI promised to make good on their defective product, but they never followed up and have not returned emails, phone calls &tc. Absolutely unprofessional and not worthy of one's trust. Can I possibly give a zero star review? That's what is deserved for my experience.

i have been buying from this website… i have been buying from this website for over 2 years now and they have a great selection, fast shipping, surprised by all the negative comments

Zero customer service I placed an order 09Dec22.I received part of the order 15Dec22. The packing slip said it was complete. I was missing 6 items, and customer service is horrible. Spoke to virtual chat, said my order was complete, then said it was shipped in 2 parts. I should have received the second one yesterday, No order, FedEx says it is delayed. Do not try to call the phone number, 35 calls, no one answers.

Wonderful store. Great Service Writing this review because there are so many bad reviews here. My experience has been nothing but spectacular. Great service all around, sure the 10% first order discount doesn't work when you buy multiples with discount, but they were able to apply it offline after I placed the order. Great communication (1 item out of 25 was out of stock and they offered a replacement or wait 5 days for it be replenished, or a refund). Shipped within 1 day. Arrived within 1 day. Very very well packed. We are happy and will certainly order again.

Expired Organic Food Items I ordered several items from them including organic lemon juice. When I finally received the order, the lemon juice had expired on 8/31/2021 — last year! When I alerted cust svc by email they didn’t respond but refunded my money. What reputable business sells expired organic merchandise? I didn’t even receive an apology. They probably thought I wouldn’t notice. I will never order from them again.