Belinda FordhamMyers
GBRuined our wedding Great planning with our wedding day drinks Charlie but disastrous on the day I’m afraid. Paid upfront for arrival cocktails but very hot & miss for our guests , card machine not working, draught beer not working. Guests charged for wine which we had provided, slow service with queues all night. Josh & staff were found in the field making a huge racket and burning our wood with no clearing up done . Rows the next day over which rubbish they were going to take and backtracking on the agreement . When challenged they thought the best thing to do was threaten us with court action. Appalling service be warned don’t pay up front
Greg Choppen
GBBrilliant!!! We selected Henrys Bar Tenders after a lot of research for our wedding reception in our Garden. Charlie and the team were absolutely brilliant from the moment they arrived. Super helpful and polite nothing was too much effort for them and they were really friendly and engaging with our guests. They also worked very hard! Serving freshly made cocktails until midnight whilst also dealing with all the other drinks requests. We were also impressed with how efficient they were in tidying up afterwards - leaving everything clean and tidy. We would both highly recommend Henry’s Bar tenders and will definitely use them again for our next big party :)
carole grayson
GBAmazing wedding day thanks to Josh and his team After a lot of recommendations we chose Henrys Bartenders for our wedding day and we are so happy we did as it made our day even more special than we could of imagined! Our first point of contact was with Josh who immediately put us at ease and guided us through the whole planning process, he had so many great ideas on how to personalise our day which we hadn't even thought about, his expertise and knowledge was invaluable. From the minute we met Josh and his team on the day we knew for certain we'd picked wisely, they were all so friendly, approachable and professional, they worked tiresly filling everyones glasses whilst smiling at all times and nothing was ever too much trouble. Looking back over our whole experience with Henrys Bartenders we cannot praise them enough and would highly reccomend them to all our friends and family. A huge big Thankyou to the whole team for making our day extra special for us. Carole and Ed
Sami Greenbury
GBProbably fine if you only do things their way and cost isn't a factor Pretty much everything about or wedding went smoothly, except for Henry's Bartenders who consistently over promised and under delivered. They get some credit because the bar functioned on the day, and people were able to get drinks. For some context, we had an outdoor wedding for 100 people. We paid £3000 just for them to turn up, prepaid £2,500 towards a bar tab, spent £1,600 of that on drinks for guests (who also could purchase more). After the day Henry’s Bartenders came up with almost £900 worth of extra fees and tried to ignore and intimidate us into submission. We had too many problems to details in a review, you'd get bored reading them, so here are some highlights: We should have seen the warning signs before the wedding: - Joshua kept offering us freebies and "favours" instead of straight talking - They have photoshopped 5-star ratings on their website and misleading claims in email signatures - "Promises" and "guarantee" headlines on the website, with no details. - Josh kept no records of decisions or requests, every phone call was new. - Josh wanted everything discussed by phone, avoiding a written record On the day things got worse: - Josh kept meddling with areas of the wedding unrelated to the bar, including claiming that drinks we'd bought for our guests were a gift from him. - Their staff were caught throwing litter in the lake - Josh ignored the contact he was given for the day, and kept interrupting the groom. Including early-warning threats that he was coming up with fee. - We'd paid for him to supply 100 shot glasses for the toast, which he has brought with but said he hadn't until the grooms mother pointed them out for him. After the wedding, instead of enjoying a break, we had to deal with legal threats from Josh trying to make more money. - Josh refused to return the unpaid amount on our bar tab until we signed an NDA - we had to negotiate a change in the contract to be allowed to leave this review. - Henry's Bartenders hit us with nearly £900 worth of extra fees after the wedding, trying to justify some by sending us photos his staff took of our guests private accommodation (where they had drinks for the days we didn't have a bar). When we tried to discuss these issues they threatened to take us to court, we asked several times for their complaint procedure but none was provided and our issues were never handled as a complaint (only as a "settlement"). In the end, Joshua only treated us with any respect after we launched a website and an Instagram account to raise awareness of the way he treated us. It took a 4 months, 81 emails, 1 instagram account, 1 website, 1 call to trading standards, a contract negotiation and dozen of hours of work just to get back our unpaid bar tab. They never did acknowledge our complaint.
AmberGreen
GBGood vibes Henry's provided two bars at a venue in Shoreditch for an anniversary celebration for 300 people. All the staff were friendly during set up and efficient at clearing down after the event. During the event the bartenders were fun, adding to the party vibe and drinks were served efficiently, meaning that the queues were never too long. They definitely helped make the event a huge success.