Great product, great customer service Package was shipped out almost immediately. Product was packaged very well but still broke during shipping. I was very disappointed because I really liked the bong, it was very thick glass. I emailed them pictures of the broken product and they sent another one out immediately- like, within an hour or 2 of my email. I received that one very quickly and was again very pleased with the quality of the product. Highly recommended.

Great customer support and product Original order came in with a defective piece. Customer Support was very kind to replace my order free of charge. The new piece now works like a charm!

I looked at alot of sites before… I looked at alot of sites before placing my order through this company. The quality looked good and the prices are more than competitive, some places wanted twice the price for something not as nice. The shipping was faster than anticipated and properly packaged. Definitely a company worth giving your business to, they seem to really care about customer service and even reached out to ensure that I received my delivery and that it was everything I had been expecting. Great job guys!

doesn’t sit right The weird round glass joint doesn’t sit in the opening well, so it rattles around. Also, this wasn’t the right measurement, despite checking multiple sites for where to measure the length. Waste of money, not worth trying again. Edit: Steve has emailed me three times, pestering me to update this review so here we go. They refunded my money, which is nice, but this glass piece is undoubtedly awful. I took it to a local head-shop and we tried this down stem on multiple pieces. It sits an inch outside your piece, and the ball joint makes the down stem unstable, so it rattles around when you remove the bowl to clear it. I do not recommend anyone buy this down stem.

Quality of my glass was magnificent Quality of my glass was magnificent, better than i was hoping for. Great price and packaging was very secure and box marked well to be fragile with items. Delivery was quick (Christmas week) and I’m very pleased with my order! Highly recommend this site to ANYONE 😃