Fast shipping quality glassworks free… Fast shipping quality glassworks free sticker in your box that’s pretty cool btw what’s not to love

What made my experience great is that… What made my experience great is that even though my piece arrived broken Steve was quick to respond and replace my piece and send the replacement out the same day. The 2nd piece arrived with a chip on the mouthpiece I did a quick fix with some duck tape to make it more special and let him know and he honored it with a $20 gift card! Amazing customer service I give 10 ⭐'s

doesn’t sit right The weird round glass joint doesn’t sit in the opening well, so it rattles around. Also, this wasn’t the right measurement, despite checking multiple sites for where to measure the length. Waste of money, not worth trying again. Edit: Steve has emailed me three times, pestering me to update this review so here we go. They refunded my money, which is nice, but this glass piece is undoubtedly awful. I took it to a local head-shop and we tried this down stem on multiple pieces. It sits an inch outside your piece, and the ball joint makes the down stem unstable, so it rattles around when you remove the bowl to clear it. I do not recommend anyone buy this down stem.

Great product, great customer service Package was shipped out almost immediately. Product was packaged very well but still broke during shipping. I was very disappointed because I really liked the bong, it was very thick glass. I emailed them pictures of the broken product and they sent another one out immediately- like, within an hour or 2 of my email. I received that one very quickly and was again very pleased with the quality of the product. Highly recommended.

Great customer support and product Original order came in with a defective piece. Customer Support was very kind to replace my order free of charge. The new piece now works like a charm!