5 pens in total I currently own 3 terp pen spectrums, 2 terp pen XL and 1 terp pen. The new spectrum battery's are terrible. The charge on it only lasts about 2 sessions. My pen XL will last half the day and the small terp pen will last all day. I have so many spectrum pens because boundless sent me 2 more to replace the battery issue. They suck. Battery wise buy the small pen. It works 10x better than the new spectrum.

Dishonorable warranty I bought a terp pen that broke about 2 weeks after the purchase and I'm having a hard time getting it replaced or fixed in accordance with the warranty.Starting to regret the purchase especially if the warranty won't be honered

I also own a utillian 722 but I… I also own a utillian 722 but I definitely have to say that the TERA is, in my experience , a far superior rig; in that the draw is far smoother ;whereas. the utillians runs hot and harsh even on low setting.veryhappy to have the Tera back . thank you for a pleasant customer service experience! john Scott.

Excellent customer response time/… Excellent customer response time/ solutions and care. Each interaction didn’t feel scripted and got some great tips on caring for my machine. Would definitely recommend and was highly impressed! Thank you Destiny S and Carolina R

Stellar customer service that is lightning fast! When my terp pen broke, I contacted Boundless Tech about a replacement through the warranty. Carolina Rodriguez helped me, providing stellar customer service and proving to me that Boundless is a company that keeps their word. In about two hours, I was told a replacement was already being shipped out. And I got emails confirming the shipping information. The service was so fast and easy, I couldn’t believe it. I would highly recommend Boundless Tech to anyone because of their exceptional service.