AWFUL Support Not that I used traditional email support, but I had the official Instagram account tell me to send information regarding my order to get started on a warranty claim. They did not respond for over a month after this and still have not responded. My warranty claim happened without ever receiving a message but only after I threatened to contact the BBB. Overall a very poor experience for what I’d say is a mediocre product. Stay away from the terp pen line, their flower vapes are the only thing worth a buying.

Right now it's 3 stars Right now it's 3 stars. Not sure if I'm doing anything wrong. I purchased the Terp Pen Spectrum & I charged it when it arrived. Left on charge for an hour & the light was a steady green so I'm guessing it's fully charged. I followed all instructions on how to "burn off" any residue prior to using for concentrate. I purchased Verano G-Purps Budder/Badder. Did the 3-5 second inhale prior to touching the concentrate. When I gently pressed upon concentrate while inhaling for about 8 seconds & exhaled there was no smoke, I got some flavor but no smoke cloud. So I inhaled really hard like trying to suck down a Wendy's frosty thru a straw & only then did I get some smoke, but not a lot. I've tried all 3 heating modes & it's the same thing. I tried the coil as well & it was the same. Anyone else have this issue or am I possibly doing something wrong. This pen feels awesome & I really want to enjoy it. Any help will be appreciated.

Hi bought my vaporizer from another… Hi bought my vaporizer from another site and it arrived dead upon arrival. I figured it would be a huge hassle getting it replaced under warranty. I contacted Boundless and within an hour I had a tracking number for ny replacement which was delivered the following day. Impeccable customer service in an industry where it is normally non existent. Thank you Boundless.

Best terp pens and Tera vaporizers on… Best terp pens and Tera vaporizers on the market!! If you’re like me and dab a little, vape a little then you can’t go wrong with bndlstech!! I’ve tried maasaaany maaaaaany things through the years and have finally settled on my boundless tech gadgets. Do yourself a favor and give them a try, i know I’ve not been disappointed and suspect you won’t either.

Stellar customer service that is lightning fast! When my terp pen broke, I contacted Boundless Tech about a replacement through the warranty. Carolina Rodriguez helped me, providing stellar customer service and proving to me that Boundless is a company that keeps their word. In about two hours, I was told a replacement was already being shipped out. And I got emails confirming the shipping information. The service was so fast and easy, I couldn’t believe it. I would highly recommend Boundless Tech to anyone because of their exceptional service.