Outstanding Customer Service Had an issue with my device and contacted the company and less than 12 hours later they contacted me and began the process of fulfilling my warranty. World-class service. No BS, no runaround, just incredible service. True pros with quality products and service to match. A+++. Highly recommended.

I also own a utillian 722 but I… I also own a utillian 722 but I definitely have to say that the TERA is, in my experience , a far superior rig; in that the draw is far smoother ;whereas. the utillians runs hot and harsh even on low setting.veryhappy to have the Tera back . thank you for a pleasant customer service experience! john Scott.

I benefited from other reviews before purchasing I read a lot of reviews about the Tera before I bought it. I purchased this convection vape specifically to use with a water accessory. I’m pretty much committed to convection, after using a Firefly 2+ for almost two years. The first thing I did was replace the glass stem with a 420EDC 3D 80mm curved mouthpiece to use when out and about. Because of the way I stash the Tera, this mouthpiece doesn’t stay attached, so I carry the plastic mouthpiece to keep the chamber covered. However, I’ve begun to use this exclusively at home with the WPA and a water accessory. I stick to dry herb and I find the temp control to be excellent when seeking the balance between flavor and effectiveness. This is now my go-to device for home use.

Big-Time Customer Service Big-Time customer service never wavers over the years; recently sent me a part complimentary that I wasn’t even claiming as a warranty issue. Always happy with their products too and my CFX Plus is way over the top!

Right now it's 3 stars Right now it's 3 stars. Not sure if I'm doing anything wrong. I purchased the Terp Pen Spectrum & I charged it when it arrived. Left on charge for an hour & the light was a steady green so I'm guessing it's fully charged. I followed all instructions on how to "burn off" any residue prior to using for concentrate. I purchased Verano G-Purps Budder/Badder. Did the 3-5 second inhale prior to touching the concentrate. When I gently pressed upon concentrate while inhaling for about 8 seconds & exhaled there was no smoke, I got some flavor but no smoke cloud. So I inhaled really hard like trying to suck down a Wendy's frosty thru a straw & only then did I get some smoke, but not a lot. I've tried all 3 heating modes & it's the same thing. I tried the coil as well & it was the same. Anyone else have this issue or am I possibly doing something wrong. This pen feels awesome & I really want to enjoy it. Any help will be appreciated.